Director Information Services, Consumer Data Intelligence

Northwestern Memorial Healthcare • Chicago, IL

2d

About The Position

The Director, Information Services is responsible for Consumer Data & Intelligence, including governance of the knowledge graph and consumer data capabilities that support content intelligence, consumer insights, product management, and care model design. The role leads the data, taxonomy, ontology, and insight operating models needed to make NM.org more intelligent, discoverable, personalized, and effective at connecting consumers to digital care.

The director leads consumer-facing data and intelligence capabilities and works across business, clinical, access, content, product, design, and technology partners. The role translates consumer behavior, demand signals, and access performance into actionable product and care model priorities. It also supports Northwestern Medicine’s mission and values, adheres to its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, regulatory requirements, and accreditation standards.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 8 years of industry experience.
• Solid understanding and knowledge of healthcare delivery and operations.
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation, and conflict resolution skills.
• Ability to work in a complex, cross-organizational system.
• Demonstrated analysis and problem-solving skills.

Nice To Haves

• Healthcare technology background.
• Master’s degree in a related field.

Responsibilities

• Own governance, strategy, and lifecycle management for the taxonomy and ontology that power NM.org’s knowledge graph and consumer-facing information architecture.
• Lead consumer data and intelligence capabilities that connect content, search, journey behavior, access performance, and scheduling data into usable insights for product teams and care model leaders.
• Use consumer insights, access performance data, behavioral analytics, demand signals, and digital journey performance to identify opportunities, inform product development, and increase appropriate digital care utilization.
• Advance content intelligence capabilities to improve findability, answer quality, personalization, and performance across consumer digital experiences, including SEO, GEO, and AEO use cases.
• Establish operating models, governance, stewardship, and intake processes that align product, content, access, clinical, marketing, communications, legal, compliance, analytics, and technology partners around trusted consumer data and shared digital care outcomes.
• Maximize engagement and productivity of cross-functional data, analytics, content, and product teams to improve knowledge graph maturity, data quality, insight activation, product decision-making, and measurable digital care growth.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A wide range of benefits supporting physical, emotional, and financial well-being and providing protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Director