Director Information Services, Consumer Digital Platform

Northwestern Memorial Healthcare • Chicago, IL

2d

About The Position

The Director, Information Services leads Northwestern Medicine’s Consumer Digital Platform, overseeing the architecture and engineering required to modernize the organization’s consumer-facing digital experience. The platform includes its core technology stack, including Sitecore and Azure-based resources, as well as software development, machine learning engineering, and data engineering capabilities. It supports a modern website enabled by a knowledge graph and scalable digital products for patients, consumers, and internal stakeholders.

The role provides technical leadership for software developers, data engineers, architects, and platform partners. The successful candidate brings expertise in modern digital platform teams, contemporary web architecture, cloud-native engineering, content management platforms, API-driven integration, and data-informed digital product delivery, and translates business needs into durable technology capabilities.

The position advances a modern, scalable, cloud-enabled, AI-native website and digital experience platform using Sitecore, Azure, and knowledge graph capabilities to improve findability, personalization, content governance, and consumer engagement while maintaining existing operations. It also reflects Northwestern Medicine’s mission, vision, and values and requires compliance with relevant organizational policies and regulatory and accreditation standards.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 8 years of industry experience.
• Solid understanding and knowledge of healthcare delivery and operations.
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation, and conflict-resolution skills.
• Ability to work in a complex, cross-organizational system.
• Demonstrated analysis and problem-solving skills.
• Significant experience and domain expertise leading modern digital platform teams.
• Expertise in contemporary web architecture, cloud-native engineering practices, content management platforms, API-driven integration patterns, and data-informed digital product delivery.
• Technical depth to effectively lead software developers, data engineers, architects, and platform partners, and ability to translate business needs into durable technology capabilities.

Nice To Haves

• Healthcare technology background.
• Master’s degree in a related field.

Responsibilities

• Oversee the architecture, design, development, and deployment of robust, scalable, and secure consumer digital platform capabilities across Sitecore, Vercel, Azure, and related integration services.
• Lead software developers, data engineers, and architects in building a modern website, knowledge graph, data services, APIs, and reusable platform components for consumer digital experiences.
• Manage relationships with vendors and strategic partners, including Sitecore, Microsoft, implementation partners, and other third parties, to realize maximum value from the consumer digital platform.
• Maximize technical teams’ engagement and productivity in support of platform modernization, operational excellence, reliability, security, and speed to market.
• Partner with Information Services, Marketing, Communications, Access, Operations, Compliance, Legal, and executive leadership to align platform investments with consumer experience priorities and enterprise objectives.
• Maintain existing operations while advancing the Consumer Digital Platform vision.
• Comply with Northwestern Medicine policies, procedures, guidelines, its Code of Ethics and Corporate Compliance Program, and relevant regulatory and accreditation standards.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A wide range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Director