Director Information Services, Consumer Digital Platform
About The Position
The Director, Information Services leads the Consumer Digital Platform, overseeing the architecture and engineering needed to modernize Northwestern Medicine’s consumer-facing digital experience. The platform includes the core technology stack, including Sitecore and Azure-based resources, along with software development, machine learning engineering, and data engineering capabilities to build a modern website enabled by a knowledge graph and scalable digital products for patients, consumers, and internal stakeholders. The successful candidate brings significant experience leading modern digital platform teams and expertise in contemporary web architecture, cloud-native engineering practices, content management platforms, API-driven integration patterns, and data-informed digital product delivery. The role requires enough technical depth to lead software developers, data engineers, architects, and platform partners while translating business needs into durable technology capabilities. The position advances a modern, scalable, cloud-enabled, AI-native website and digital experience platform using Sitecore, Azure, and knowledge graph capabilities to improve findability, personalization, content governance, and consumer engagement while maintaining existing operations. It also supports Northwestern Medicine’s broader Information Services mission to provide innovative solutions, exceptional service, and seamlessly integrated systems.
Requirements
- Bachelor's degree or equivalent experience.
- Minimum 8 years of industry experience.
- Solid understanding and knowledge of healthcare delivery and operations.
- Excellent verbal and written communication skills.
- Outstanding coordination, facilitation, consultation, and conflict resolution skills.
- Ability to work in a complex, cross-organizational system.
- Demonstrated analysis and problem-solving skills.
- Significant experience and domain expertise leading modern digital platform teams.
- Expertise in contemporary web architecture, cloud-native engineering practices, content management platforms, API-driven integration patterns, and data-informed digital product delivery.
- Technical depth to lead software developers, data engineers, architects, and platform partners, and to translate business needs into durable technology capabilities.
Nice To Haves
- Healthcare technology background.
- Master’s degree in a related field.
Responsibilities
- Oversee the architecture, design, development, and deployment of robust, scalable, and secure consumer digital platform capabilities across Sitecore, Vercel, Azure, and related integration services.
- Lead software developers, data engineers, and architects in building a modern website, knowledge graph, data services, APIs, and reusable platform components for consumer digital experiences.
- Manage relationships with vendors and strategic partners, including Sitecore, Microsoft, implementation partners, and other third parties.
- Maximize the engagement and productivity of technical teams to advance platform modernization, operational excellence, reliability, security, and speed to market.
- Partner with Information Services, Marketing, Communications, Access, Operations, Compliance, Legal, and executive leadership to align platform investments with consumer experience priorities and enterprise objectives.
- Maintain existing platform operations while advancing the Consumer Digital Platform vision.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- Benefits supporting physical, emotional, and financial well-being and protection for unexpected life events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
