Director Information Services, Consumer Data Intelligence
About The Position
The Director, Information Services reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with relevant policies and regulatory and accreditation standards. This position leads Consumer Data & Intelligence, including governance of the knowledge graph and consumer data capabilities that support content intelligence, consumer insights, product management, and care model design. The Director is accountable for the data, taxonomy, ontology, and insight operating models needed to make NM.org more intelligent, discoverable, personalized, and effective at connecting consumers to digital care. The role calls for significant experience and domain expertise leading data and intelligence capabilities in a consumer-facing digital environment. The Director will lead across business, clinical, access, content, product, design, and technology partners, translating consumer behavior, demand signals, and access performance into actionable product and care model priorities. Northwestern Medicine Information Services provides innovative, high-value solutions to transform health care and supports patients, guests, and internal clients. The department supports digital transformation through AI, automation, advanced cybersecurity controls, advanced technologies in clinical and administrative areas, and development of the end-user support model.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum 8 years of industry experience.
- Solid understanding and knowledge of healthcare delivery and operations.
- Excellent verbal and written communication skills.
- Outstanding coordination, facilitation, consultation, and conflict resolution skills.
- Ability to work in a complex, cross-organizational system.
- Demonstrated analysis and problem-solving skills.
Nice To Haves
- Healthcare technology background.
- Master’s degree in a related field.
Responsibilities
- Own governance, strategy, and lifecycle management for the taxonomy and ontology that power NM.org’s knowledge graph and consumer-facing information architecture.
- Lead consumer data and intelligence capabilities that connect content, search, journey behavior, access performance, and scheduling data into usable insights for product teams and care model leaders.
- Use consumer insights, access performance data, behavioral analytics, demand signals, and digital journey performance to identify opportunities, inform product development, and increase appropriate digital care utilization.
- Advance content intelligence capabilities to improve findability, answer quality, personalization, and performance across consumer digital experiences, including SEO, GEO, and AEO use cases.
- Establish operating models, governance, stewardship, and intake processes that align product, content, access, clinical, marketing, communications, legal, compliance, analytics, and technology partners around trusted consumer data and shared digital care outcomes.
- Maximize the engagement and productivity of cross-functional data, analytics, content, and product teams to improve knowledge graph maturity, data quality, insight activation, product decision-making, and measurable digital care growth.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- Benefits supporting physical, emotional, and financial well-being and protection from unexpected life events
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What This Job Offers
Job Type
Full-time
Career Level
Director
