Director, Healthcare Customer Partner -Incentive
About The Position
Kyndryl is hiring a Director, Healthcare Customer Partner to lead strategic relationships with its most significant healthcare customers. The role is responsible for building trusted connections with C-suite executives and bringing Kyndryl’s global expertise to complex business challenges. The Director develops and executes account strategies to grow and retain valuable accounts, expands existing work into larger scopes and new capabilities, supports renewals, and owns the account P&L while maintaining customer satisfaction, integrity, and compliance. The position partners with sales team members and go-to-market partners to develop opportunities and advance deals. It identifies and qualifies tailored services for customer needs, applies healthcare and industry expertise to recommend innovative solutions, and drives account excellence. The ideal candidate will be located in Texas, Kentucky, or Tennessee and able to work at customer sites up to 70%.
Requirements
- At least 5 years of experience running account P&L and managing the sales process end to end.
- Proven track record managing and modernizing healthcare payer applications.
- Healthcare experience and C-suite relationships.
- Deep knowledge of business and technology trends and industry best practices.
- Proven experience with revenue growth, costs, profitability, trends, and risks.
- Open-minded and empathetic approach to customer relationships.
- Ability to lead consultatively, identify and create demand across Kyndryl capabilities, and articulate business value to customers.
- Ability to operate in a fast-paced, flat organizational culture, embrace ambiguity, and drive proactive outcomes.
- Ideal candidate will be located in Texas, Kentucky, or Tennessee and able to be at customer sites up to 70%.
Nice To Haves
- Bachelor’s or master’s degree.
- Sales experience in technical solutions.
Responsibilities
- Develop and execute account strategies to grow and retain Kyndryl’s most valuable accounts.
- Generate new opportunities and expand existing work into larger scopes and new capabilities.
- Sell new offerings and minimize erosion to maximize renewals.
- Own the account P&L while ensuring customer satisfaction, integrity, and account compliance.
- Create, maintain, and develop relationships with top-level decision-makers.
- Collaborate with sales team members throughout the process from prospecting to closing.
- Build a go-to-market pipeline with partners to pursue new deals.
- Apply external best practices and industry expertise to provide innovative solutions.
- Identify and qualify opportunities for tailored services that meet each customer’s needs.
- Maintain account excellence and integrity.
Benefits
- Medical and dental coverage.
- Disability benefits.
- Retirement benefits.
- Paid leave and paid time off.
- Discretionary annual bonus program based on performance, subject to applicable plan terms; sales-commission-eligible roles participate in a sales commission plan in lieu of the annual discretionary bonus program.
- Employee learning programs and access to industry certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
