Director, Financial Services Customer Partner - Incentive
About The Position
Kyndryl is hiring a Director, Financial Services Customer Partner to lead strategic relationships with its most significant customers. The role focuses on building trusted relationships with C-suite executives, applying Kyndryl’s global expertise to complex business challenges, and helping shape the company’s consulting practice and future account-management approach. The position is accountable for growing and retaining valuable accounts, expanding the scope of existing work, selling new offerings, minimizing renewal erosion, and managing account profit and loss. The Director collaborates with sales teams and partners to develop pipeline and close opportunities, identifies tailored service offerings, and maintains customer satisfaction, account excellence, compliance, and integrity. Kyndryl describes a growth-oriented, inclusive work environment with access to learning opportunities, certifications, and professional development. Compensation varies by location and qualifications; the U.S. range is $159,240–$286,560, with separate ranges for specified locations. The role is eligible for a discretionary annual bonus, or a sales commission plan if applicable. Benefits include medical and dental coverage, disability and retirement benefits, paid leave, and paid time off.
Requirements
- At least 5 years of experience running account P&L.
- Deep knowledge of business and technology trends and industry best practices.
- At least 7 years of experience managing the sales process end to end.
- Proven experience with revenue growth, cost, profitability, trends, and risks.
- An open-minded and empathetic approach to customer relationships.
Nice To Haves
- Bachelor’s or master’s degree.
- Sales experience in technical solutions.
Responsibilities
- Develop and execute account strategies to grow and retain valuable accounts.
- Generate new opportunities and expand existing work into larger scopes and new capabilities.
- Sell new offerings and minimize erosion to maximize renewals.
- Manage the account P&L while ensuring customer satisfaction, integrity, and account compliance.
- Create, maintain, and develop relationships with senior decision-makers.
- Collaborate with sales team members across the process from prospecting to closing.
- Build a go-to-market pipeline with partners to pursue new deals.
- Apply industry knowledge and external best practices to develop innovative solutions.
- Identify and qualify opportunities to deliver services tailored to customer needs.
- Maintain account excellence and integrity.
- Help shape the future of account management.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Medical and dental coverage.
- Disability benefits.
- Retirement benefits.
- Paid leave and paid time off.
- Access to employee learning programs and industry certifications.
- Discretionary annual bonus program, or participation in a sales commission plan if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
