Director, Financial Services Customer Partner - Incentive

Kyndryl • Columbus, NY

5d • $159,240 - $286,560

About The Position

The Director, Financial Services Customer Partner is a senior account leadership role responsible for strategically managing Kyndryl’s most significant Financial Services and Capital Markets customers. The role builds trusted relationships with C-suite executives and brings Kyndryl’s global expertise to bear on complex business challenges, while helping shape the company’s consulting practice and future account-management approach.

The position owns account strategy and P&L, drives profitable growth and renewals, expands the scope of existing work, and identifies opportunities for new services. It works closely with sales colleagues and partners to develop a go-to-market pipeline and manage the sales process from prospecting through closing. The role also develops tailored solutions, applies industry knowledge and external best practices, and maintains customer satisfaction, account integrity, compliance, and excellence.

Kyndryl offers hands-on experience, learning opportunities, and certifications across major platforms. The role includes a competitive salary and benefits package, professional growth opportunities, and a dynamic, inclusive work environment. U.S. compensation is listed as $159,240–$286,560 for a full-time schedule, with different ranges for certain locations. The position is eligible for a discretionary annual bonus based on performance, or participation in a sales commission plan if the role is commission-eligible. Benefits may include medical and dental coverage, disability and retirement benefits, paid leave, and paid time off.

Requirements

• At least 5 years of experience running account P&L.
• Deep knowledge of business and technology trends and industry best practices.
• Experience in Financial Services and Capital Markets.
• Experience managing the sales process end-to-end.
• Proven experience with revenue growth, cost, profitability, trends, and risks.
• An open-minded and empathetic approach in customer relationships.

Nice To Haves

• Bachelor’s or master’s degree.
• Sales experience in technical solutions.

Responsibilities

• Develop and execute account strategies to grow and retain Kyndryl’s most valuable accounts.
• Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Sell new offerings and maximize renewals while minimizing account erosion.
• Own the account P&L and ensure customer satisfaction, integrity, and account compliance.
• Create, maintain, and develop relationships with top-level customer decision-makers.
• Collaborate with sales team members to manage the process from prospecting through closing.
• Build a go-to-market pipeline with partners to pursue new deals.
• Apply industry knowledge and external best practices to develop innovative solutions and position Kyndryl as a leader.
• Identify and qualify opportunities for bespoke services tailored to each customer’s needs.
• Maintain account excellence and integrity.
• Help shape the future of account management.

Benefits

• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Medical and dental coverage.
• Disability benefits.
• Retirement benefits.
• Paid leave and paid time off.
• Learning programs and access to certifications, including Microsoft, Google, Amazon, and Skillsoft.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed