Director, Healthcare Customer Partner -Incentive

Kyndryl•Dallas, TX

1d•$161,520 - $290,760

About The Position

Kyndryl is seeking a Director, Healthcare Customer Partner to lead strategic relationships with significant healthcare customers. The role is responsible for developing trusted connections with C-suite executives and bringing Kyndryl’s global expertise to complex business challenges. The position also helps shape how Kyndryl’s consulting practice operates and evolves. The successful candidate will develop account strategies to grow and retain valuable accounts, expand existing work into larger scopes and new capabilities, maximize renewals, and own account profit and loss while maintaining customer satisfaction, integrity, and compliance. They will build executive relationships, coordinate with sales teams and partners, apply healthcare industry knowledge, and identify tailored service opportunities. The ideal candidate is located in Texas, Kentucky, or Tennessee and can be at customer sites up to 70% of the time. The U.S. compensation range is $161,520 to $290,760 for a full-time schedule, with different ranges for certain locations. The role is eligible for a discretionary annual bonus or, if sales-commission eligible, participation in a sales commission plan instead. Benefits may include medical and dental coverage, disability and retirement benefits, paid leave, and paid time off.

Requirements

At least 5 years of experience running account P&L, including managing the end-to-end sales process.
Proven track record managing and modernizing healthcare payer applications.
Healthcare experience and C-suite relationships.
Deep knowledge of business and technology trends and industry best practices.
Experience with revenue growth, costs, profitability, trends, and risks.
Open-minded and empathetic approach to customer relationships.
Ability to lead consultatively, identify and create demand across Kyndryl capabilities, and articulate business value to customers.
Ability to work in a fast-paced, flat organizational culture, embrace ambiguity, and drive proactive outcomes.
Ideal candidate is located in Texas, Kentucky, or Tennessee and can be at customer sites up to 70% of the time.

Nice To Haves

Bachelor’s degree or master’s degree.
Sales experience in technical solutions.

Responsibilities

Develop and execute account strategies to grow and retain Kyndryl’s most valuable accounts.
Generate new opportunities and expand existing work into larger scopes and new capabilities.
Sell new offerings, maximize renewals, and minimize account erosion.
Own account P&L while ensuring customer satisfaction, integrity, and account compliance.
Build and develop relationships with top-level customer decision-makers.
Collaborate with sales team members throughout the process from prospecting to closing.
Build a go-to-market pipeline with partners to pursue new deals.
Apply external best practices and industry expertise to develop innovative solutions.
Identify and qualify opportunities for tailored services that meet customer needs.
Maintain account excellence and uphold integrity in customer relationships.