Director, Growth Engineering
About The Position
Chime is seeking a Director to lead its Growth Platform organization, which supports Growth teams through Web, Paid, Notifications, Incentives, Targeting, Experimentation, and Personalization systems. The Director will define the platform’s multi-year vision and roadmap, connect the systems through shared member data, decisioning, and measurement, and build an AI-native platform that uses ML and generative AI to personalize member experiences and optimize growth activities. The role reports to the VP of Growth Engineering. The Director will help Growth teams launch, target, personalize, and measure changes independently and more quickly. They will partner with Product, Marketing, Data Science/ML, Analytics, Risk, Compliance, and Privacy leaders to align platform investments with business outcomes while ensuring reliability, cost efficiency, compliance, and member trust. They will also hire, coach, and develop tech lead managers and senior engineers, building an inclusive, high-ownership organization. The role requires substantial software engineering and leadership experience, a record of building growth or marketing platforms used by multiple teams, hands-on experience with production ML systems and LLM-based agents, strong experimentation and measurement expertise, and sound distributed systems and data architecture judgment. Experience in fintech or another regulated industry, paid acquisition/mobile measurement, or large platform migrations is a bonus.
Requirements
- 10+ years of software engineering experience.
- 5+ years leading teams, including at least 2 years leading tech lead managers or other leaders.
- Experience helping tech lead managers balance technical ownership with people leadership.
- Track record of building growth or marketing platforms relied on by multiple teams, such as experimentation, targeting, messaging, incentives/rewards, paid attribution, or personalization.
- Hands-on experience shipping production ML-powered systems that make real-time product decisions, such as ranking, propensity or uplift models, or bandits.
- Experience building LLM-based agents or agentic workflows in production, with practical understanding of evaluation, governance, and scaling.
- Deep experimentation and measurement expertise, including proving whether a lift is real and building platforms that maintain trustworthy tests at high volume.
- Strong distributed systems and data architecture judgment, including real-time event pipelines, feature stores, low-latency decisioning, and high-volume messaging.
- Clear executive communication skills and a history of earning buy-in across Product, Marketing, and Data Science.
Nice To Haves
- Experience in fintech or another regulated industry.
- Experience with paid acquisition or mobile measurement.
- Experience leading a large platform migration.
Responsibilities
- Lead the Growth Platform organization, comprising tech lead managers and senior engineers across Web, Paid, Notifications, Incentives, Targeting, Experimentation, and Personalization.
- Set the multi-year platform vision and roadmap, connecting separate systems through shared member data, decisioning, and measurement.
- Make the platform AI-native and agentic by applying ML and generative AI to targeting, bidding, content, incentives, and send-time optimization.
- Develop agentic workflows, beginning with self-learning experiment agents that generate hypotheses, launch and monitor tests, interpret results, and apply what they learn to subsequent experiments; provide evaluation, guardrails, and human oversight.
- Enable Growth teams, marketers, squads, and partners to launch, target, personalize, and measure changes independently and faster.
- Partner with Product, Marketing, Data Science/ML, and Analytics leaders to make trade-offs and connect platform investments to new direct depositors, retention, and acquisition efficiency.
- Hire, coach, and develop tech lead managers and build an inclusive, high-ownership team.
- Maintain platform reliability, cost efficiency, and compliance; partner with Risk, Compliance, and Privacy to embed consent, fairness, and member trust.
- Report to the VP of Growth Engineering.
Benefits
- Eligible full-time employees may receive bonuses and competitive equity.
- Backup child, elder, and pet care.
- Subsidized commuter benefits for eligible employees.
- Comprehensive health, financial, and wellbeing benefits.
- Generous vacation policy and company-wide paid days off.
- Time off to support local community organizations (1% of time off).
- Annual wellness stipend for eligible wellness-related expenses.
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
- Family planning reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
