Director, Growth Engineering

Chime Financial•San Francisco, CA

About The Position

The Director, Growth Engineering will lead Chime’s Growth Platform organization, which supports Growth teams through Web, Paid, Notifications, Incentives, Targeting, Experimentation, and Personalization. The role will shape a connected, AI-native platform using shared member data, decisioning, and measurement to help Chime grow and serve members. The Director will report to the VP of Growth Engineering. The role will set a multi-year vision and roadmap, modernize platform capabilities with ML and generative AI, and develop agentic workflows such as experiment agents that generate hypotheses, launch and monitor tests, interpret results, and apply learnings. It will also establish evaluation, guardrails, and human oversight for these systems. The Director will make platform capabilities easier for Growth teams, marketers, and partners to use independently, and will partner with Product, Marketing, Data Science/ML, Analytics, Risk, Compliance, and Privacy leaders. The position also includes hiring, coaching, and growing technical leaders while maintaining reliable, cost-efficient, compliant platforms that protect member trust.

Requirements

10+ years of experience in software engineering.
5+ years of experience leading teams.
At least 2 years leading tech lead managers or other leaders.
Experience helping tech lead managers balance technical ownership with people leadership.
A track record of building growth or marketing platforms used by multiple teams, such as experimentation, targeting, messaging, incentives or rewards, paid attribution, or personalization platforms.
Hands-on experience shipping ML-powered systems that make real-time product decisions, such as ranking, propensity or uplift models, or bandits.
Experience building LLM-based agents or agentic workflows in production, with a practical approach to evaluating, governing, and scaling them.
Deep experience in experimentation and measurement, including establishing credible lift and trustworthy tests at high volume.
Strong judgment in distributed systems and data architecture, including real-time event pipelines, feature stores, low-latency decisioning, and high-volume messaging.
Clear executive communication skills and a history of earning buy-in across Product, Marketing, and Data Science.

Nice To Haves

Experience in fintech or another regulated industry.
Experience in paid acquisition or mobile measurement.
Experience leading a large platform migration.

Responsibilities

Lead the Growth Platform organization, including tech lead managers and senior engineers across Web, Paid, Notifications, Incentives, Targeting, Experimentation, and Personalization.
Set the multi-year platform vision and roadmap, connecting separate systems through shared member data, decisioning, and measurement.
Make the platform AI-native by applying ML and generative AI to targeting, bidding, content, incentives, and send-time optimization.
Develop agentic workflows, beginning with self-learning experiment agents that generate hypotheses, launch and monitor tests, interpret results, and feed learnings into subsequent experiments.
Build evaluation processes, guardrails, and human oversight to ensure AI and agentic systems operate safely.
Help Growth teams, marketers, and partners independently launch, target, personalize, and measure changes faster.
Partner with Product, Marketing, Data Science/ML, and Analytics leaders to co-own plans, make trade-offs, and connect platform investments to business metrics.
Hire, coach, and develop tech lead managers who balance technical ownership with people leadership.
Build an inclusive, high-ownership team.
Maintain reliable, cost-efficient, and compliant platforms in partnership with Risk, Compliance, and Privacy, with consent, fairness, and member trust built in.

Benefits

Eligible full-time employees may receive bonuses, competitive equity, and benefits.
Four days per week in the office and Fridays from home for employees near an office; fully remote program also available.
Backup child, elder, and pet care.
Subsidized commuter benefits for eligible employees.
Comprehensive health, financial, and wellbeing benefits.
Generous vacation policy and company-wide paid days off.
1% of time off to support local community organizations of the employee’s choice.
Annual wellness stipend for eligible wellness-related expenses.
Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
Family planning reimbursement.