Director, Global Services, Eastern Canada

REMAX•Toronto, ON

7d•Hybrid

About The Position

The Director, Global Services, Eastern Region is responsible for the overall success of a portfolio of REMAX Canada franchisees (Broker/Owners) and their respective agents. This role serves as the primary point of contact, relationship manager, and liaison between franchisees and REMAX Canada. The Director plays a critical role in driving organic agent growth, operational efficiencies and profitability, and retention for our franchisees by identifying owner/manager needs and creating tailored support and service plans, leveraging internal resources to deliver operational, financial, and organizational guidance and consultative support, and supporting the execution of the Region Development department’s growth strategy. This includes achievement of net agent count in territory through organic recruitment and retention strategies and collaboration with the Global Sales team on conversions and M&A, increasing adoption of brand tools and programs, driving and upholding brand image and identity with franchisees, proactively working with franchisees and REMAX corporate on renewals and accounts receivable, and utilizing REMAX consultative methodology such as the internal Momentum program to provide operational and consultative support.

Requirements

Minimum 5 years of experience in Franchise Development, Business Operations Management, or Business Consulting (franchise and/or real estate background strongly preferred).
Knowledge of current and emerging real estate industry practices, trends, and technologies.
Demonstrated planning, analytical, and problem-solving capabilities.
Strong presentation, communication, interpersonal, and dispute resolution skills.
Proven ability to influence, collaborate, and build relationships across all organizational levels.
Track record of delivering results and managing multiple priorities effectively.
Ability to set milestones, measure performance, and achieve targets.
Strong knowledge of franchise operations, contract negotiation, and industry practices.
Anticipates customer needs, manages escalations with tact, and promotes brand culture.
Makes sound, timely decisions with accountability and foresight.
Takes ownership of assignments, sets priorities, meets deadlines, and delivers measurable outcomes.
Ensures accurate documentation in CRM systems and shares key insights with stakeholders.
Acts as a trusted advisor and industry leader to REMAX affiliates and the broader real estate community.

Nice To Haves

Franchise and/or real estate background strongly preferred.
Bachelor’s degree in Business, Finance, Marketing, or related field (preferred).

Responsibilities

Identifying owner/manager needs and creating tailored support and service plans.
Leveraging internal resources to deliver operational, financial, and organizational guidance and consultative support.
Supporting the execution of the Region Development department’s growth strategy.
Achievement of net agent count in territory through ORGANIC recruitment and retention strategies and collaboration with our Global Sales team on conversions and M&A.
Increasing adoption of brand tools and programs (Aspire, MaaS, RaaS, MaxEngage, REIC Verification, etc.).
Driving and upholding brand image and identity with franchisees in their portfolio (exterior signage, websites, yard signs, etc.).
Proactively working with franchisees and REMAX corporate on renewals and accounts receivable.
Utilizing REMAX consultative methodology such as our internal Momentum program to provide operational and consultative support.
Building and nurturing strong relationships with franchisees, agents, and strategic partners to advance business opportunities and deliver exceptional, responsive customer support.
Conducting regular portfolio business review meetings to monitor and support growth plans.
Utilizing new internal programs such as Momentum to drive franchisee operational success and growth.
Ensuring franchisee compliance with renewals, accounts receivable, and brand standards.
Partnering with Global Sales, Marketing, Public Relations, Product, Support, and Operations to deliver quality service and resolve customer needs.
Maintaining competitor intelligence and industry knowledge to inform strategy.
Executing region growth strategies that drive franchise sales, agent recruitment and retention, market share expansion, and profitability.
Participation in brand and industry events.