Director, Global Technical Services

ResMed • Atlanta, GA

3d • Hybrid

About The Position

We are looking for our future Global TSV Director to join our Global Supply Chain and Manufacturing teams! The role is offered as hybrid in our Atlanta, GA site, with international travels requirement.

Requirements

• Bachelor or master’s degree in a technical discipline
• More than 6 years of relevant professional experience
• Knowledge in work Safety and Service Centres management
• Business fluent English skills
• IT skills in Microsoft Office, Document Management Systems, ERP systems, Confluence, JIRA
• Familiarity with Medical Device Single Audit Program (MDSAP) and ISO 13485

Nice To Haves

• Experience managing remote employees
• Experience in coaching and training
• Commercial experience
• Profound knowledge in medical devices industry and market
• Knowledge in medical technology and medical product law
• Another European language skills

Responsibilities

• Strategy, Operations and Performance: Organization and management of the technical service departments globally, Participate to the development of a global strategy for TSV, Develop KPIs and measuring instruments to continuously improve and ensure high efficiency and profitability, Understand customer expectations in order to develop attractive services that will bring value to the business and create a competitive advantage, Oversee the management of all aspects of the technical service and relevant key performance indicators and take appropriate actions, Adaptation of organization structures to changing requirements, based on changing market conditions – manage change management projects, Continuous standardization, adaptation and improvement of processes globally, Planning, budgeting and allocating of resources for individual services, Transformation and implementation of business goals, Full expense budget responsibility for the Technical Service sites and services.
• Leadership & Stakeholder Management: Manage team of country technical service managers in EU and in the US, Management of Authorized Service Centres (ASC), Identify and hire or develop top talents. Leverage talent development skills to create a performance oriented highly engaged workforce, Conduct regular employee performance discussions, Conduct annual salary review, Responsibility for the observance of ResMed´s ethical principles, Member of the Commercial Operations Leadership Team, Implementation of relevant regulatory requirements and quality objectives defined by the company to fulfill a significant contribution for the success of the company, Coach, motivate, and provide direction and feedback to team, Nurture a positive work environment, and ensure that the team is fully supported with company directives, product changes, and open service issues, Build and foster key relationships with the Commercial team and the Product Management team (Software Development, Product Development, Engineers, and QA) to ensure that issues are being communicated on a real time basis, Implement Global Operation Strategy in the different Technical Service teams, Work with other Ops teams for best practices sharing, Other tasks and responsibilities as assigned.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.
• Flexible Time Off (FTO)
• 11 paid holidays plus 3 floating days
• 14 weeks of primary caregiver or two weeks of secondary caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director