Director, Global Sales - Group

Viceroy Hotels - Corporate • New York, NY

1d • $140,000 - $150,000

About The Position

The Director of Global Sales - Group is responsible for increasing group-segment sales revenue and market share across all Viceroy Hotels & Resorts properties. The role develops direct corporate national accounts, supports property sales managers, maximizes multi-property convention exposure, and works with the Vice President of Global Sales, Group on segment strategy and tactics. The role is anticipated to be based in New York City, with 10–40% domestic travel depending on business demands.

The position partners with property sales and marketing teams, corporate commercial and brand teams, external representation partners, and clients to build group business, support property revenue goals, coordinate sales activity, and report on account growth and business conversion. It may also provide group sales support to hotels in pre-opening environments.

Requirements

• At least 5 years of experience in hotel group sales, preferably in a multi-property luxury or lifestyle hotel environment spanning city and international resort destinations.
• Experience prospecting and developing corporate direct professional meeting planners across a multicultural environment.
• Proven track record of positioning an organization to achieve and exceed strategic revenue goals, particularly through the right business mix.
• Exceptional ability to work on a team, collaborate with multiple stakeholders, and build strong working relationships with clients and colleagues.
• Proactive, innovative, and flexible approach, with the ability to develop the role as the needs of hotels and Viceroy commercial stakeholders evolve.
• Exceptional internal and external communication skills.
• Ability to manage a budget and maximize internal stakeholder and client satisfaction.
• Ability to solve complex projects and challenges in an organized manner.
• Strong computer literacy and advanced train-the-trainer knowledge of Word, Excel, Outlook, PowerPoint, and Delphi.fdc, plus familiarity with generative AI tools.
• Ability to work independently and under pressure in a fast-paced environment.

Nice To Haves

• Bachelor's degree preferred.
• Experience selling in a pre-opening environment is a plus.

Responsibilities

• Increase group sales revenue to help Viceroy Hotels & Resorts properties achieve their budgeted goals, build a group base for future years, and gain group-segment market share.
• Establish corporate group client contacts and develop national key and target direct accounts through networking and brand- and property-specific education, supporting hotel sales managers in closing business.
• Lead or support multi-property sales presentations by webinar, conference call, or in person.
• Assist with coordinating site inspections, FAM receptions, and customer meetings.
• Maintain and update consistent, on-brand multi-property sales collateral for internal and external use.
• Partner with property Directors of Sales and Marketing and Group Sales Managers through regularly scheduled calls to review pace, need dates, promotions, training opportunities, reporting resources or obstacles, and support needs.
• Co-facilitate monthly internal Group Collaboration Calls with the Vice President of Global Sales - Group to maximize cross-sell opportunities, coordinate multi-hotel conventions, provide sales training, share updates and best practices, celebrate successes, and communicate other updates.
• Partner with the corporate brand team and hotel marketing contacts to publish segment-specific email blasts, social media posts, and Viceroy Journal articles.
• Represent the Viceroy Hotels & Resorts portfolio at key annual sales trade conventions and, at times, manage trade show booth design, sales team participation, collateral, promotional items, budget, and post-show reporting.
• Report national account growth, conversion, and business segmentation at individual-hotel and multi-hotel levels to the corporate commercial team, and use reporting tools and resources such as Amaze, Delphi.fdc, and Cvent.
• Understand the Viceroy DISCOVERY loyalty program and communicate its value to group customers.
• Provide group sales support as needed to hotels in pre-opening environments, including short-term task force or project-based support.
• Partner with external third-party brand representation when such partners are established.
• Develop networking and Viceroy brand exposure opportunities through participation in hospitality professional organizations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed