Director, Enterprise Learning Platforms

ADP•Alpharetta, GA

2d•Hybrid

About The Position

ADP is seeking a Director, Enterprise Learning Platforms to lead enterprise product management for the platforms and applications that enable learning experiences for associates, clients, and consumers worldwide. The ecosystem includes learning management systems, internally developed applications, learner-facing AI technologies, survey tools, virtual learning platforms, e-commerce, and collaboration tools. The Director will own the learning platform ecosystem and learner-facing AI technologies, setting direction and priorities in partnership with leaders across the learning organization. This role leads platform analysis, governance execution, vendor coordination, and continuous improvement. It partners closely with Learning Support and Learning Technology teams, which own configuration and engineering delivery, including integrations and automations. Although development teams do not report to this role, the Director provides product direction, requirements, prioritization, and governance in a matrixed delivery model. The role is accountable for ensuring the learning ecosystem is scalable, compliant, data-driven, and future-ready across regions and business units. It defines and leads platform strategy and roadmaps; manages intake, prioritization, investment decisions, and capabilities throughout their lifecycle; coaches the team responsible for platform strategy and governance; and leads vendor relationships. The Director also guides safe, instructionally aligned AI-supported learning experiences and uses performance data, user feedback, cost, risk, and business value to improve platform experiences and outcomes.

Requirements

10+ years of demonstrated experience leading product-oriented platform strategy, including defining vision, roadmaps, and success measures for enterprise platforms.
3+ years of demonstrated people leadership experience managing analysts and/or technical specialists.
Strong grounding in product management principles, including discovery, prioritization, outcome definition, and lifecycle management, applied in complex, matrixed environments.
Ability to translate ambiguous business and learner needs into clear platform capabilities and investment decisions while balancing near-term delivery with long-term architecture.
Experience leading product direction through influence and partnering with development, analytics, content, and operations teams without direct delivery ownership.
Proven success leading platform strategy, governance, and vendor relationships in a global, matrixed organization.
Strong business acumen and ability to translate learning and business needs into platform solutions.
Excellent communication, stakeholder management, and change leadership skills.
Bachelor’s degree or equivalent.

Nice To Haves

Experience with AI-powered learning, adaptive learning, or learner-facing AI assistants.
Understanding of learning ecosystems, ideally with experience managing an LMS or similar platforms at scale.
Background in Instructional Design, Learning Strategy, Enablement, or Talent Development.
Experience in multinational learning environments.
Relevant certifications in learning technology, product management, or change management.

Responsibilities

Define and lead the enterprise roadmap for third-party learning platforms and internally developed applications, aligned with business priorities and global learning needs.
Set the long-term vision for the learning ecosystem, including ecosystem expansion and adoption of emerging technologies.
Ensure consistency, scalability, and alignment across LMS instances and integrated platforms.
Lead intake, prioritization, and roadmap planning with Learning Operations, Instructional Design, Learning Delivery, and Business Unit Learning Leaders.
Conduct continuous discovery to understand learner, administrator, facilitator, and business needs and translate them into opportunities.
Own portfolio prioritization and investment recommendations, including decisions to build, buy, integrate, consolidate, enhance, or retire capabilities.
Manage platform capabilities throughout their lifecycle, from concept and validation through launch, adoption, optimization, and retirement.
Coach and develop the team driving learning platform strategy, roadmap, and governance; set priorities, standards, and ways of working.
Delegate execution while retaining accountability for platform quality, compliance, and outcomes.
Lead through influence in a matrixed environment, aligning internal learning teams and external delivery partners.
Ensure platform and integration decisions support human learning experiences as well as machine-driven analytics and personalization.
Ensure learning data and metadata support analytics, personalization, and enterprise reporting.
Partner with Instructional Design and Delivery leaders so learning experiences and content models are supported by the ecosystem.
Define and lead safe, grounded, and instructionally aligned AI-supported learning experiences; measure adoption, effectiveness, and learning impact.
Own senior-level learning platform vendor relationships, setting direction for enhancements, issue resolution, and roadmap alignment.
Evaluate learning technologies and ecosystem tools, and partner with Procurement and Technology on vendor strategy and lifecycle decisions.
Provide product direction in a matrixed delivery model and facilitate collaboration across Learning, Knowledge Management, HR, Analytics, Support, and Technology.
Use product performance, user feedback, cost, risk, and business value to guide investment, enhancement, consolidation, and retirement decisions.
Define and monitor KPIs for adoption, engagement, learning effectiveness, and operational health; use data and insights to improve platform experiences and outcomes.