Director, Enterprise Business Learning

American Express • New York, NY

5d

About The Position

The Colleague Experience Group (CEG) oversees colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, and colleague servicing. Its vision is to provide the best colleague experience every day to fuel growth and ensure colleagues have the resources and support to do their best.

The Enterprise Business Learning team develops enterprise-critical capabilities that help American Express compete and lead in a rapidly changing environment. The Director, Enterprise Business Learning leads the design and implementation of learning and change strategies that build critical business capabilities, with particular focus on AI literacy and application as well as other key capabilities. The role connects enterprise transformation, learning strategy, and change leadership, and calls for strategic thinking, cross-functional collaboration, and influence at all levels to embed skills, behaviors, and mindsets that accelerate business outcomes.

Requirements

• At least 8 years of experience in enterprise learning, organizational change, or capability development.
• Knowledge of AI concepts and business applications, with the ability to translate them into accessible learning programs.
• Demonstrated experience designing and implementing enterprise-scale learning and change initiatives that drive measurable business impact.
• Excellent program management, stakeholder management, and communication skills.
• Strong leadership skills and ability to lead a high-performing team to deliver strong results.
• Proven ability to work across highly matrixed organizations and navigate ambiguity with an enterprise mindset.
• Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Responsibilities

• Design and deliver enterprise learning strategies that build future-ready skills, focusing predominantly on AI capabilities as well as data literacy, business acumen, and other business capabilities.
• Translate strategic business needs into targeted learning plans for key colleague segments and levels.
• Partner with functional subject-matter experts, enterprise transformation leaders, and external vendors to co-create relevant, practical, and measurable learning experiences.
• Lead end-to-end change management to drive culture evolution and adoption of new enterprise capabilities.
• Establish metrics and feedback loops to measure program impact and inform continuous improvement.
• Develop and present compelling narratives and insights using data, storytelling, and strong communication skills.
• Partner with Risk, Compliance, and Privacy teams to ensure governance and control alignment.
• Lead a high-performing team to deliver results.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed