Director, Enterprise Business Learning
About The Position
The Director, Enterprise Business Learning will lead the design and implementation of learning and change strategies that build enterprise-critical capabilities and help American Express compete in a rapidly changing environment. The role focuses particularly on AI literacy and application, alongside other business capabilities across the organization. Positioned at the intersection of enterprise transformation, learning strategy, and change leadership, this role calls for a strategic thought leader who collaborates across functions and influences colleagues at all levels to embed skills, behaviors, and mindsets that accelerate business outcomes. The Director partners with functional subject-matter experts, enterprise transformation leaders, external vendors, and Risk, Compliance, and Privacy teams. The position is part of the Colleague Experience Group’s Enterprise Business Learning team.
Requirements
- At least 8 years of experience in enterprise learning, organizational change, or capability development.
- Knowledge of AI concepts and business applications, with the ability to translate them into accessible learning programs.
- Demonstrated experience designing and implementing enterprise-scale learning and change initiatives that drive measurable business impact.
- Excellent program management, stakeholder management, and communication skills.
- Strong leadership skills and ability to lead a high-performing team.
- Ability to work across highly matrixed organizations and navigate ambiguity with an enterprise mindset.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.
Responsibilities
- Design and deliver enterprise learning strategies that develop future-ready skills, primarily AI capabilities, as well as data literacy and business acumen.
- Translate strategic business needs into targeted learning plans for key colleague segments and levels.
- Partner with functional subject-matter experts, enterprise transformation leaders, and external vendors to co-create practical, relevant, and measurable learning experiences.
- Lead end-to-end change management to support culture evolution and adoption of new enterprise capabilities.
- Establish metrics and feedback loops to measure program impact and guide continuous improvement.
- Develop and present narratives and insights using data, storytelling, and strong communication skills.
- Partner with Risk, Compliance, and Privacy teams to ensure alignment with governance and controls.
- Lead a high-performing team to deliver results.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- More than 20 weeks of paid parental leave for all parents, including for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
