Director, Enterprise Learning Platforms

ADP•Alpharetta, GA

3d•Hybrid

About The Position

The Director, Enterprise Learning Platforms serves as ADP’s enterprise product management leader for the platforms and applications that support learning experiences for associates, clients, and consumers. The ecosystem includes learning management systems, internally developed applications, learner-facing AI technologies, and integrated tools such as survey, virtual learning, e-commerce, and collaboration platforms. The role owns the direction and priorities of the enterprise learning platform ecosystem and learner-facing AI technologies. It leads platform analysis, governance, vendor coordination, and continuous improvement while partnering closely with leaders across the learning organization. Working in a matrixed model with Learning Support and Learning Technology teams, the Director provides product direction, requirements, prioritization, and governance; those teams retain responsibility for configuration and engineering delivery, including integrations and automations. The Director is accountable for ensuring the learning ecosystem is scalable, compliant, data-driven, and future-ready, supporting learning experiences across regions and business units. The role leads platform strategy and governance, manages the platform portfolio and vendor relationships, develops the Learning Platforms function, and guides AI-supported learning experiences and platform performance.

Requirements

10+ years of demonstrated experience leading product-oriented platform strategy, including defining vision, roadmaps, and success measures for enterprise platforms.
3+ years of demonstrated people leadership experience managing analysts and/or technical specialists.
Strong grounding in product management principles, including discovery, prioritization, outcome definition, and lifecycle management, applied in complex, matrixed environments.
Ability to translate ambiguous business and learner needs into platform capabilities and investment decisions while balancing near-term delivery with long-term architecture.
Experience leading product direction through influence and partnering with development, analytics, content, and operations teams without direct delivery ownership.
Proven success leading platform strategy, governance, and vendor relationships in a global, matrixed organization.
Strong business acumen and ability to translate learning and business needs into platform solutions.
Excellent communication, stakeholder management, and change leadership skills.
Bachelor’s degree or equivalent.

Nice To Haves

Experience with AI-powered learning, adaptive learning, or learner-facing AI assistants.
Understanding of learning ecosystems, ideally with experience managing an LMS or similar platforms at scale.
Background in Instructional Design, Learning Strategy, Enablement, or Talent Development.
Experience in multinational learning environments.
Relevant certifications in learning technology, product management, or change management.

Responsibilities

Define and lead the enterprise roadmap for third-party learning platforms and internally developed applications, aligned with business priorities and global learning needs.
Set the long-term vision for the learning ecosystem, including ecosystem expansion and emerging technology adoption.
Ensure consistency, scalability, and alignment across LMS instances and integrated platforms.
Lead intake, prioritization, and roadmap planning with Learning Operations, Instructional Design, Learning Delivery, and Business Unit Learning Leaders.
Conduct continuous discovery to understand learner, administrator, facilitator, and business needs and translate them into opportunities.
Own portfolio prioritization and investment recommendations, including decisions to build, buy, integrate, consolidate, enhance, or retire capabilities.
Manage platform capabilities across their lifecycle, from concept and validation through launch, adoption, optimization, and retirement.
Coach and develop the team driving learning platform strategy, roadmap, and governance.
Set priorities, standards, and ways of working for the Learning Platforms function; delegate execution while retaining accountability for quality, compliance, and outcomes.
Lead through influence in a matrixed environment, aligning internal learning teams and external delivery partners.
Ensure platform and integration decisions support human learning experiences as well as machine-driven analytics and personalization.
Ensure learning data and metadata are structured to support analytics, personalization, and enterprise reporting.
Partner with Instructional Design and Delivery leaders to ensure learning experiences and content models are supported by the ecosystem.
Define and lead grounded, safe, instructionally aligned AI-supported learning experiences; measure adoption, effectiveness, and learning impact.
Serve as the senior owner of learning platform vendor relationships, setting direction for enhancements, issue resolution, and roadmap alignment.
Evaluate learning technologies and ecosystem tools to support evolving business needs, and partner with Procurement and Technology on vendor strategy and lifecycle decisions.
Provide product direction in a matrixed delivery model while execution remains with delivery teams.
Facilitate collaboration across Learning, Knowledge Management, HR, Analytics, Support, and Technology.
Use product performance, user feedback, cost, risk, and business value to guide investment, enhancement, consolidation, and retirement decisions.
Define and monitor KPIs related to adoption, engagement, learning effectiveness, and operational health.
Use data and insights to continuously improve learning platform experiences and outcomes.