Director, Emergency Department and Clinical Decision Unit - Pearland Hospital

Memorial Hermann Health System•Pearland, TX

2d•Onsite

About The Position

The Director, Emergency Department and Clinical Decision Unit is responsible for providing leadership, direction, and support for one or more patient care departments. The role ensures the delivery of quality patient care and oversees planning, implementation, review, and control of departmental budgets, staffing, and process improvement. At Memorial Hermann Pearland, the director leads within a collaborative community hospital that values quality, patient safety, nursing excellence, professional development, innovation, interdisciplinary collaboration, and continuous improvement. The leadership culture emphasizes accountability, transparency, collaboration, and empowering leaders to improve patient care and team engagement. The director oversees day-to-day department operations, with 24/7 operational responsibility for clinical and non-clinical staff. The role works with service line leaders and managers on departmental scope, goals, and strategic plans; directs patient care activities; oversees staffing, hiring, training, and performance feedback; and manages departmental financial performance. The director also supports regulatory compliance, physician communication, patient experience, staff development, and organizational improvement efforts. The schedule is primarily Monday through Friday, with flexibility to meet operational needs, including occasional evenings and weekends.

Requirements

Bachelor of Nursing degree from an accredited school of professional nursing.
Current State of Texas nursing license or temporary/compact license to practice professional nursing.
Five years of progressive clinical experience.
Strong nursing leadership experience; emergency services leadership experience is preferred, though other relevant acute care leadership experience may be considered for someone able to lead in a fast-paced, complex environment.

Nice To Haves

Master’s degree.
Professional certification in the clinical area or management, preferred within one year of hire.
Applicable leadership or specialty certifications.
Emergency services leadership experience.

Responsibilities

Direct day-to-day operations for assigned patient care departments, maintaining 24/7 operational responsibility and directing clinical and non-clinical staff.
Review and approve new hires; establish and control performance appraisal standards; work with managers to identify staffing needs; coordinate staff training with the education department; remain visible and accessible to staff; recognize accomplishments and provide ongoing performance feedback.
Work with service line leaders and managers to establish departmental scope of service, goals, and strategic plans; keep the department current with new developments; review policies, procedures, and systems; and participate in departmental promotional and hospital market activities.
Monitor and direct all patient care activities.
Consider patients’ diverse needs throughout the continuum of care and ensure service meets established standards and optimizes the patient experience.
Participate in systemic, interdisciplinary, ongoing evaluations of programs, process improvement, client-centered outcomes, and organizational outcomes.
Ensure revenue, expenses, contribution margin, and FTEs meet or exceed budget; prepare and submit budgets and related reports; forecast expenses; address negative variances; and identify and propose appropriate capital budget items.
Adhere to regulatory requirements and Texas Board of Nursing standards.
Promote physician input and communication; involve medical staff in planning policies, procedures, and services; respond to and follow up on medical staff concerns; and encourage physicians to use hospital services.
Ensure safe care for patients, staff, and visitors while adhering to Memorial Hermann policies, procedures, and standards for time management, supply management, productivity, and quality of service.
Promote professional growth and development by meeting continuing education and competency requirements; support department goals; and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann service standards by creating compassionate, personalized, safe, caring, and efficient experiences for patients and colleagues.
Perform other duties as assigned within scope of practice and clinical competency.