Unit Secretary - Emergency Department - Bayfront Hospital

Orlando Health•Saint Petersburg, FL

About The Position

The Unit Secretary performs routine clerical and secretarial tasks for people in a nursing unit. In the Emergency Department at Bayfront Hospital, the role supports unit operations, communicates with patients, visitors, staff, physicians, and therapists, and works under the direction of the charge nurse. The position also helps maintain a safe, organized, and therapeutic environment while following Orlando Health policies and applicable regulatory standards.

Requirements

High school diploma or equivalent.
Keyboarding skills and knowledge of Microsoft Word and Excel.
Knowledge of medical terminology or Health Unit Coordinator Certification.

Responsibilities

Serve as a unit receptionist, greeting and directing visitors, personnel, and others courteously and informatively.
Transcribe physicians’ orders promptly, accurately, and completely according to policy and procedure.
Communicate consultation requests to physicians or therapists promptly and accurately.
Enter data and assemble, compile, and break down medical records.
Prepare and copy designated medical records or information for transfer to other facilities.
Answer phone calls, route callers, assist with pages, take messages, and provide routine information.
Answer patient call lights in person or via intercom, fulfill requests, or promptly refer requests to the appropriate person.
Communicate effectively in all interactions.
Work under the direction of the charge nurse.
Assist in making appointments for patients.
Use office and departmental equipment with working knowledge.
Submit work orders for housekeeping, maintenance, biomedical, or other needs.
Collaborate across departments to promote and provide a safe environment.
Use compassion to create a therapeutic environment.
Transport and deliver items, equipment, and medications throughout the facility, excluding controlled substances and IV chemotherapy drugs.
Maintain pre-established par levels of unit office supplies and assist with stocking unit and office supplies.
Monitor time and attendance through Kronos or another timekeeping system.
Prioritize workload and manage multiple priorities.
Ensure compliance with Federal, State, local, and The Joint Commission regulatory standards.
Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other applicable standards.
Comply with Orlando Health policies and procedures.
Maintain a clean, safe, and organized unit.