Director, Digital Product Management, Wealth Management

BMO • Chicago, IL

1d • $130,000 - $270,000

About The Position

BMO is seeking an experienced Director of Digital Product Management to lead the evolution of the digital experience for Wealth Management clients. The role leads a team of digital product owners responsible for online and mobile capabilities that help clients manage and understand their financial lives. It reports to the Chief Digital Officer, US Banking.

The Director partners with Wealth Management leaders and colleagues in technology, design, data, operations, and other functions to translate business and client needs into a prioritized digital product roadmap. The role sets product direction and investment priorities, shapes solutions from concept through delivery, manages and continuously improves existing platforms, and ensures experiences evolve with client expectations and the wealth management marketplace.

The successful leader will develop a client-led product organization with a credible roadmap aligned to Wealth Management strategy, disciplined investment choices, measurable improvements to client experiences, strong cross-functional partnerships, and a culture of accountability, collaboration, and continuous improvement.

Requirements

• Significant experience in digital product management, ideally including leadership of large-scale online or mobile client experiences.
• Demonstrated experience leading and developing high-performing product managers or product owners.
• Strong product strategy and roadmap management capabilities, including experience making prioritization and investment trade-offs.
• Experience managing established digital platforms while simultaneously developing new capabilities and experiences.
• Strong client orientation and experience using research, feedback, analytics, and market insights to drive product decisions.
• Ability to partner effectively with business leaders, technology, UX/design, data, operations, risk, and other stakeholders.
• Strong understanding of modern digital product development practices, including discovery, agile delivery, experimentation, measurement, and continuous improvement.
• Excellent communication and influencing skills, including the ability to simplify complex issues and align senior stakeholders around priorities and decisions.
• Bachelor’s degree or equivalent combination of education and professional experience.

Nice To Haves

• Experience in wealth management or investing is strongly preferred.

Responsibilities

• Lead and develop a team of digital product owners responsible for Wealth Management online and mobile capabilities.
• Establish product vision, strategies, roadmaps, and priorities across the Wealth digital experience.
• Create product management disciplines that balance client value, business outcomes, risk, and speed to market.
• Own the ongoing health and evolution of existing digital platforms as well as delivery of new capabilities.
• Build relationships with Wealth Management leaders and frontline teams to understand business priorities, client needs, and opportunities.
• Translate strategic objectives into actionable digital product priorities and roadmaps.
• Facilitate trade-off decisions when priorities, resources, or dependencies compete.
• Partner with technology and design teams to shape solutions that are valuable to clients, viable for the business, and scalable.
• Develop understanding of Wealth Management clients, including their goals, behaviors, needs, and pain points.
• Use client feedback, research, analytics, behavioral data, and other insights to identify opportunities and inform product decisions.
• Incorporate the voice of the client throughout discovery, prioritization, launch, and continuous improvement.
• Create digital experiences that simplify complex financial interactions and make it easier for clients to engage with BMO digitally.
• Monitor developments in wealth management, investing, fintech, digital experiences, and emerging technologies.
• Benchmark BMO’s digital experiences against client expectations and leading experiences inside and outside wealth management.
• Identify opportunities to apply new capabilities and approaches that can improve the Wealth client experience.
• Bring an external perspective to product strategy while determining what makes sense for BMO and its clients.
• Lead products from discovery and business case development through solution design, delivery, launch, and ongoing optimization.
• Define meaningful product outcomes and use data to assess performance and guide investment decisions.
• Manage dependencies, resolve issues, and maintain roadmap momentum across organizational boundaries.
• Build accountability, curiosity, collaboration, and continuous improvement within the product organization.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director