Director, Credit and Collections

WillScot • Scottsdale, AZ

2d

About The Position

The Director, Credit and Collections leads a department of approximately 100 employees across shared service centers in the United States, Canada, and Pune, India. The role is responsible for timely recovery of outstanding receivables, improving cash flow, developing and implementing collections strategies, managing the collections team, and partnering with other departments to improve collections processes.

The Director develops a best-in-class collections organization by optimizing use of the existing collections tool and aligning processes, training, and talent acquisition with operational needs. The role leads adoption of the tool, standardizes workflows, maintains reliable dashboard data and KPI definitions, establishes quality checks and appropriate access controls, and ensures compliance with applicable laws and standards. It also oversees project ownership and documentation, tracks preliminary notice, mechanics lien, and payment bond claim deadlines, and coordinates with Legal and external specialists to preserve payment rights.

The position manages collections operations and performance, leads corrective action to improve cash recovery and customer payment outcomes, and works to reduce bad debt through early risk identification, proactive collections, and timely dispute resolution. It translates senior leadership priorities into strategy and operating plans, drives automation and digitalization, reports results and risks to senior management, and uses data analysis to identify trends and opportunities.

The Director also recruits, trains, supervises, and develops staff and managers across shared service centers; supports retention, succession planning, and talent development; conducts performance evaluations; and fosters a productive work environment with consistent service expectations and effective cross-site collaboration.

Requirements

• Bachelor’s degree in accounting or business.
• At least 8 years of experience in a Collections and/or Operations leadership role.
• Demonstrated results in growing matrix-based organizations, acquisitions, and process transformation.
• Strong understanding of industry regulations, standards, and recommended practices relevant to the business.
• Proven organizational leadership and negotiation skills.
• Experience in problem solving, creativity, strategic thinking, and fostering cooperation and teamwork.
• Exceptional networking and customer service skills with internal and external customers.
• Ability to communicate professionally in both directions with people at all levels of the organization and external contacts.
• Ability to manage multiple changing priorities in a fast-paced environment with tight deadlines while maintaining attention to detail.
• Strong working knowledge of Collections platforms.

Nice To Haves

• Experience in other shared service functions.
• Construction accounting or collections experience.
• Experience with mechanics liens.
• SAP (Salesforce) experience.

Responsibilities

• Develop a best-in-class collections organization by optimizing the collections tool and aligning processes, training programs, and talent acquisition with operational needs.
• Strengthen adoption of the collections tool, standardize workflows, and drive continuous improvement in collections capabilities and efficiency.
• Partner with IT, Accounting, and process owners to maintain reliable dashboard data, consistent KPI definitions, and documented workflows; establish quality checks and appropriate access controls and audit trails.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Oversee identification of project ownership and contracting parties, project documentation, and applicable preliminary notice, mechanics lien, and payment bond claim deadlines; coordinate with Legal and external specialists on payment rights, lien waivers, and releases.
• Use dashboards and KPIs to set collections goals, monitor results, identify gaps, lead corrective actions, and hold teams accountable for improved cash recovery, past-due receivables, and customer payment outcomes.
• Reduce bad debt expense through early identification of at-risk accounts, proactive collections, timely dispute resolution, and effective recovery strategies; partner with Credit, Operations, Legal, and Accounting on loss causes, trends, reserves, and write-offs.
• Lead daily collections execution through operating reviews, risk-based account prioritization, and timely escalation of payment barriers; coach teams and focus activity using dashboard insights.
• Manage complex and high-value accounts directly as needed.
• Develop and maintain relationships with key clients and stakeholders.
• Translate senior leadership priorities into collections strategy, departmental goals, and operating plans; communicate direction, align cross-functional execution, lead change across shared service centers, and report progress, risks, and recommendations to senior leadership.
• Drive automation and digitalization of collections with IT, Operations, Accounting, and other departments.
• Prepare regular collections performance reports for senior management.
• Analyze data to identify trends, risks, and opportunities and provide insights and recommendations.
• Implement digital solutions to improve efficiency, accuracy, and sustainability in collections operations.
• Collaborate across the organization on employee retention, succession planning, and talent development programs.
• Foster continuous learning and growth to prepare future leaders in the Collections function.
• Recruit, train, and supervise collections staff; develop managers and team leads across shared service centers; establish service expectations, cross-site handoff ownership, and collaboration across time zones.
• Conduct performance evaluations and provide coaching and feedback.
• Foster a positive and productive work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities may include commission, bonus, performance rewards, or other incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director