Director, Credit and Collections

WillScot • Scottsdale, AZ

4d

About The Position

The Director, Collections leads a department of approximately 100 employees across shared service centers in the United States, Canada, and Pune, India. The role is responsible for timely recovery of outstanding receivables, improving cash flow, developing and implementing collections strategies, managing the collections team, and collaborating across departments to improve collections processes.

The Director builds a best-in-class collections organization by improving use of the existing collections tool and aligning processes, training, and talent strategies with operational needs. The role leads adoption of the tool, standardizes workflows, supports reliable dashboard data and KPI definitions, establishes quality checks and appropriate access controls, and ensures compliance with applicable laws and standards. It also oversees project ownership and documentation, tracks relevant preliminary notice, mechanics lien, and payment bond deadlines, and coordinates with Legal and external specialists to preserve payment rights and manage lien waivers and releases.

The Director drives collections performance and bad-debt reduction through dashboard-based goals, operating reviews, account prioritization, proactive collections, dispute resolution, and recovery strategies. The role partners with Credit, Operations, Legal, Accounting, IT, and other teams; manages complex accounts as needed; analyzes trends and risks; reports results to senior management; and leads automation and digitalization efforts.

The position also translates leadership priorities into departmental strategy and operating plans, leads change across shared service centers, and develops the Collections organization through recruiting, training, coaching, performance evaluations, retention, succession planning, and talent development. The Director establishes consistent service expectations and cross-site handoffs to support collections execution across time zones.

A bachelor’s degree in accounting or business and at least 8 years of experience in Collections and/or Operations leadership are required. Experience in other shared service functions, construction accounting or collections, and mechanics liens is preferred. Strong collections-platform knowledge is required; SAP (Salesforce) experience is preferred.

Requirements

• Bachelor’s degree in accounting or business.
• At least 8 years of experience in a Collections and/or Operations leadership role.
• Demonstrated results in growing matrix-based organizations, acquisitions, and process transformation.
• Strong understanding of industry regulations, standards, and recommended practices relevant to the business.
• Proven organizational leadership and negotiation skills.
• Experience in problem solving, creativity, strategic thinking, and fostering cooperation and teamwork.
• Exceptional networking and customer service skills with internal and external customers.
• Ability to communicate professionally with people at all levels of the organization and external contacts.
• Ability to manage multiple changing priorities in a fast-paced environment with tight deadlines while maintaining attention to detail.
• Strong working knowledge of collections platforms.

Nice To Haves

• Experience in other shared service functions.
• Construction accounting or collections experience.
• Mechanics lien experience.
• SAP (Salesforce) experience.

Responsibilities

• Develop and implement collections strategies to improve timely recovery of receivables and cash flow.
• Optimize adoption and use of the existing collections tool, standardize workflows, and drive continuous improvement in collections capabilities and efficiency.
• Partner with IT, Accounting, and process owners to maintain reliable dashboard data, consistent KPI definitions, and documented workflows.
• Establish quality checks for account notes, payment commitments, and dispute records, and maintain appropriate tool access controls and audit trails.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Oversee identification of project ownership and contracting parties, required project documentation, and applicable preliminary notice, mechanics lien, and payment bond claim deadlines.
• Coordinate with Legal and external specialists to preserve payment rights and manage lien waivers and releases in accordance with applicable law and company policy.
• Use dashboards and KPIs to set collections goals, monitor results, identify performance gaps, and lead corrective actions.
• Reduce bad debt expense through early identification of at-risk accounts, proactive collections, timely dispute resolution, and effective recovery strategies.
• Partner with Credit, Operations, Legal, and Accounting to address loss causes, monitor bad-debt trends, and support reserve and write-off decisions.
• Lead daily collections execution through operating reviews, risk-based account prioritization, escalation of payment barriers, and coaching.
• Manage complex and high-value accounts directly as needed.
• Develop relationships with key clients and stakeholders.
• Translate senior leadership priorities into collections strategy, departmental goals, and operating plans; communicate direction, lead change, and report outcomes, risks, and recommendations to senior leadership.
• Drive automation and digitalization of collections in collaboration with IT, Operations, Accounting, and other departments.
• Prepare regular collections performance reports for senior management.
• Analyze data to identify trends, risks, and opportunities and provide recommendations.
• Implement digital solutions to improve efficiency, accuracy, and sustainability in collections operations.
• Collaborate across the organization on employee retention, succession planning, and talent development programs.
• Foster continuous learning and growth to prepare future leaders in the Collections function.
• Recruit, train, supervise, and develop collections staff, managers, and team leads across shared service centers.
• Establish consistent service expectations, clear ownership of cross-site handoffs, and collaboration across time zones.
• Conduct performance evaluations and provide coaching and feedback.
• Foster a positive and productive work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid time off, including company holidays
• Tuition reimbursement
• Retirement savings plan with company match
• Variable pay opportunities, including commission, bonus, performance rewards, or other incentive programs may be available for many positions

What This Job Offers

• Job Type: Full-time
• Career Level: Director