Credit and Collections Clerk

Waste Connections

1d•$24 - $26

About The Position

Pacific Disposal, a Waste Connections company, is hiring a Collections Representative in Lacey, Washington. The role monitors customer accounts, identifies overdue accounts, and contacts customers to collect past-due amounts or negotiate installment payment arrangements. Collection clerks handle difficult or emotional customer situations respectfully and professionally, provide customer service, analyze account issues, and follow through on assignments and inquiries. The position works with other departments and customers to resolve disputes and service concerns in a fast-paced, cooperative, high-call-volume environment. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pay is $24.00 to $26.00 per hour, with regular wage increases. Waste Connections describes the opportunity as part of a dynamic organization with competitive benefits and opportunities for individual growth.

Requirements

At least 2 years of previous billing and/or accounting experience is preferred.
Experience filing liens and joint check agreements.
Customer service experience is preferred.
Collections experience is preferred.
Solid working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
Strong attention to detail and accuracy.
Good listening, communication, and negotiating skills.
Ability to use critical thinking, logic, and reasoning to accomplish tasks, analyze data, and propose solutions.
Ability to manage multiple tasks, stay organized, set priorities, plan, and meet deadlines.
Initiative to learn and a strong work ethic.
Dependability, ability to work individually and in group settings, and a good attendance history.
Ability to manage difficult and/or emotional customer situations respectfully and professionally.
Excellent written and oral communication skills and a strong customer service orientation.

Nice To Haves

At least 2 years of billing and/or accounting experience.
Customer service experience.
Collections experience.

Responsibilities

Work with other departments to resolve customer disputes and learn to use proprietary operational systems.
Learn and use billing tools.
Record customers’ financial status and the status of collection efforts.
Document correspondence on customer accounts in the billing system.
Make daily outbound calls on delinquent accounts and manage automated call blasts.
Leave detailed voicemails for customers with past-due notices, outlining next steps for debt collection.
Interview customers and record interview information in the computer for customer service.
Speak with customers by phone and in person to receive orders for installation, activation, discontinuance, or changes in service.
Negotiate and prepare payment arrangement contracts.
Determine charges for requested services, collect deposits and past-due amounts, prepare change-of-address records, and issue discontinuance orders for non-payment.
Mail formal debt collection notices to customers with past-due accounts.
Use software applications, including Microsoft Word and Excel.
Deliver service in a manner that promotes goodwill and work with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast-paced, cooperative, high-call-volume environment.
Solicit sales of new or additional services.
Perform other duties as assigned.