Credit and Collections Clerk

Waste Connections•Lacey, WA

1d•$24 - $26•Onsite

About The Position

Pacific Disposal, a Waste Connections company, is hiring a Collections Representative in Lacey, Washington. The collection clerk monitors customer accounts to identify overdue balances and contacts customers to collect payment or negotiate installment payment arrangements. The role requires handling difficult or emotional customer situations respectfully and professionally, providing strong customer service, and analyzing customer issues accurately and promptly. Clerks are expected to follow through on assignments and customer inquiries, work dependably both independently and with others, and maintain good attendance. This position works Monday through Friday, 8:00 a.m. to 5:00 p.m. The posted pay is $24.00 to $26.00 per hour, with regular wage increases. The company describes its opportunities as stable and offers competitive benefits and opportunities for growth.

Requirements

Experience filing liens and joint check agreements.
Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.
Strong attention to detail and accuracy.
Good listening, communication, and negotiating skills.
Ability to use critical thinking, logic, and reasoning to accomplish tasks, analyze data, and propose solutions.
Ability to manage multiple tasks, stay organized, set priorities, plan, and meet deadlines.
Initiative to learn and a strong work ethic.

Nice To Haves

Two or more years of previous billing and/or accounting experience.
Customer service experience.
Collections experience.

Responsibilities

Work with other departments to resolve customer disputes and become proficient in proprietary operational systems.
Learn and use billing tools.
Record customers’ financial status and the status of collection efforts.
Document correspondence on customer accounts in the billing system.
Make daily outbound calls on delinquent accounts and manage automated call blasts.
Leave detailed voicemails for customers with past-due notices, outlining next steps for debt collection.
Interview customers and record interview information in the computer for customer service.
Talk with customers by phone and in person to receive orders for installation, activation, discontinuance, or changes in service.
Negotiate and prepare payment arrangement contracts.
Determine charges for requested services, collect deposits and past-due amounts, prepare change-of-address records, and issue discontinuance orders for nonpayment.
Mail formal debt collection notices to customers with past-due accounts.
Use software applications, including at a minimum Microsoft Word and Excel.
Deliver customer service in a manner that promotes goodwill and interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast-paced, cooperative, high-call-volume environment.
Solicit sales of new or additional services.
Perform other duties as assigned.