Director, Content Operations - Agency G

Gilead Sciences•Parsippany, NJ

6d•$191,250 - $272,250

About The Position

The Director, Content Operations - Agency G is a senior operational leader responsible for helping shape and run the day-to-day operations of Agency G, Gilead’s in-house agency. The role translates enterprise strategy and governance into disciplined execution, ensuring operating practices are streamlined, repeatable, measurable, scalable, and easy for internal partners to navigate. Working across global, regional, and local stakeholders, this leader builds an agency-quality partner experience while improving delivery performance, operational visibility, and adoption of fit-for-purpose technology and AI. The Director bridges strategic direction and execution, bringing structure, pace, accountability, and continuous improvement to the global content ecosystem. The position also carries people-leader responsibilities, including fostering inclusion, developing talent, and empowering teams.

Requirements

Bachelor’s degree and twelve years of experience, or a master’s degree and ten years of experience, or a PhD and ten years of experience.
Experience leading operations across global, regional, and local stakeholders.
Ability to translate strategy and governance into practical workflows, standards, roles, decision rights, and implementation plans.
Experience coordinating cross-functional workstreams and navigating regulated content review and approval processes.
Ability to lead through influence in a matrixed global organization and provide direction, coaching, and accountability.
People-leadership capability, including creating inclusion, developing talent, and empowering teams.

Responsibilities

Lead the operating rhythm for the global marketing content operation and Agency G, including intake, prioritization, capacity planning, resource coordination, delivery tracking, issue resolution, and stakeholder communications.
Translate strategic direction and governance from Global Marketing Operations leadership into practical workflows, standards, roles, decision rights, and implementation plans.
Create operational connections among brand teams, global and local markets, creative and production partners, technology teams, procurement, legal, regulatory, and other enabling functions.
Ensure teams, processes, platforms, and partners are prepared to accept and deliver work consistently across channels, brands, and geographies.
Shape and continuously improve Agency G’s end-to-end operating model, from campaign planning and demand intake through content creation, review, delivery, reuse, and performance learning.
Coordinate integrated campaign timelines, dependencies, approvals, and cross-functional workstreams across brands, channels, markets, agencies, and enabling functions.
Ensure operating practices reflect regulated-environment requirements, including review and approval pathways, documentation, controls, and coordination with legal, medical, and regulatory partners.
Identify, plan, and enable opportunities to move appropriate work through Agency G while protecting quality, compliance, strategic fit, and partner experience.
Establish a responsive and transparent internal partner experience, with clear service offerings, engagement pathways, ownership, and expectations.
Define and manage service levels, turnaround times, quality standards, escalation paths, and feedback loops.
Support onboarding and adoption across the United States and international markets while enabling appropriate local flexibility within global standards.
Standardize workflows, playbooks, templates, handoffs, and controls to reduce unnecessary variation and execution friction.
Operationalize approved governance frameworks and ensure clear processes for prioritization, content stewardship, compliance, and decision-making are followed.
Identify bottlenecks and root causes, simplify work, and lead improvements that increase speed, quality, scalability, and ease of engagement.
Maintain practical playbooks, guidance, training, communications, and change stories to support adoption of new ways of working.
Identify AI and automation use cases, provide business requirements, and oversee responsible application; the role is not accountable for creating the underlying tools.
Represent marketing and Agency G needs in evaluating and selecting marketing resource management, content, workflow, and related technology.
Partner with technology and product owners to embed approved capabilities into workflows with appropriate human oversight, compliance, governance, change enablement, and measurement.
Identify opportunities for approved AI and automation to streamline repetitive work, improve routing and planning, support quality checks, increase visibility, and improve operational decisions.
Establish and maintain dashboards covering demand, capacity, cycle time, quality, service levels, utilization, adoption, content reuse, partner satisfaction, and value delivery.
Lead regular operating reviews and contribute to monthly and quarterly business reviews, surfacing performance, risks, decisions, and improvement priorities.
Maintain escalation routes, resolve cross-functional issues, and ensure actions and decisions are documented and closed.
Use operational insights to inform resource choices, process improvements, service evolution, and investment recommendations.
Oversee day-to-day delivery across internal teams and external partners, including adherence to scope, quality, service levels, schedules, and commercial expectations.
Lead through influence across a matrixed global organization and provide direction, coaching, and accountability to operational teams and agency partners.
Partner with finance, procurement, and legal on budgets, purchase orders, invoicing, contracts, renewals, and change controls as appropriate.
Foster a collaborative, inclusive, improvement-oriented culture combining operational discipline with creative problem-solving and strong service.
Create inclusion, develop employee talent through coaching and feedback, and empower teams by aligning goals and removing barriers.