Director, Complex Program Management

Kyndryl • Dallas, TX

1d • $179,760 - $409,800

About The Position

Kyndryl Consult partners with global enterprises to navigate complex digital transformations, modernize core infrastructure, and unlock sustained business value. The Director, Complex Program Management serves as the principal delivery executive for high-stakes, multi-year technology transformations, providing strategic leadership across executive governance, systems integration, and commercial account stewardship. The role is accountable for guiding programs from roadmap definition through operational realization and ensuring measurable business outcomes.

This is a high-impact, client-facing role spanning pre-deal solution shaping and post-deal delivery execution. The Director partners with client C-suite executives and steering committees, directs multidisciplinary delivery teams and partner ecosystems, navigates regulatory requirements, manages multimillion-dollar portfolio financials, and develops trusted client relationships. The position leads global portfolios, program governance, risk and issue management, financial stewardship, stakeholder engagement, and transformation initiatives.

Requirements

• 15 or more years of progressive leadership experience directing complex technology projects and programs within a global IT consulting firm, technology professional services provider, or enterprise cloud vendor.
• Track record managing client program portfolios exceeding $100 million in total contract value or $50 million in annual revenue, with direct ownership of margins, revenue realization, and delivery performance.
• Experience leading distributed, cross-functional delivery organizations of 50 to 200 or more professionals across onshore, nearshore, and offshore delivery centers.
• Experience advising C-suite executives, board members, and steering committees, including presenting strategic roadmaps, risk assessments, and executive-level program updates.
• Track record stepping into distressed or troubled customer programs to realign scope, schedules, and commercials while rebuilding executive trust.
• Domain experience leading complex transformations in heavily regulated industries such as Financial Services, Healthcare, or Public Sector.
• Ability to orchestrate multi-vendor ecosystems, software partners, and client internal teams across interdependent delivery milestones.
• Experience establishing program governance frameworks, master delivery schedules, and dependency management systems.
• Expertise in commercial contracting, scope management, contract change control, and price negotiation.
• Proficiency tracking program health and engineering performance using enterprise business intelligence tools, dashboards, and reporting systems.
• Project Management Professional (PMP) certification or Master's Certificate in Project Management.
• Bachelor's degree in Business, Engineering, Computer Science, or a related technical discipline.

Nice To Haves

• Experience implementing Agile frameworks, Scrum, Kanban, or DevSecOps practices within enterprise-scale service delivery.
• Experience managing commercial contract structures such as Fixed-Price Milestone, Time and Materials, Managed Capacity, and Outcome-Based models.
• Familiarity with enterprise program governance and analytics platforms such as Power BI, Tableau, Jira Align, Clarity, or Microsoft Project.
• Working knowledge of hybrid multi-cloud migrations, data platforms, cybersecurity frameworks, and enterprise automation technologies.
• Experience leading contract renegotiations and commercial expansion with senior client stakeholders.
• Program Management Professional (PgMP) certification.
• PRINCE2 Practitioner certification.
• Certified Scrum Master (CSM) or SAFe Program Consultant (SPC) certification.
• Advanced executive education in organizational transformation, strategic leadership, or business management from an accredited institution.

Responsibilities

• Define program vision and success criteria aligned with corporate and customer strategy; provide board-level updates and influence executive decision-making.
• Lead and actively collaborate across all actors in the program, including those not explicitly contracted.
• Drive multi-million-dollar portfolios across geographies while ensuring compliance with regulatory and contractual obligations.
• Establish risk governance frameworks and oversee mitigation strategies.
• Own program P&L, including budgeting, forecasting, and cost optimization.
• Build trusted relationships with C-suite executives, board members, global regulators, and strategic partners; drive customer satisfaction and strong NPS.
• Champion digital transformation, sustainability initiatives, and cultural change at scale.
• Participate in CxO executive-level meetings and present program performance, risks, and strategic recommendations.

Benefits

• Medical and dental coverage.
• Disability benefits.
• Retirement benefits.
• Paid leave and paid time off.
• Eligibility for Kyndryl's discretionary annual bonus program, based on performance and subject to plan terms; sales-commission-eligible roles participate in a sales commission plan in lieu of the annual discretionary bonus program.
• Employee learning programs and access to industry certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Director