Director, Complex Program Management

Kyndryl • Dallas, TX

1d

About The Position

Kyndryl Consult is expanding its work with global enterprises on digital transformation, infrastructure modernization, and operational and technology challenges. The Director, Complex Program Management serves as the principal delivery executive for high-stakes, multi-year enterprise technology transformations, providing strategic leadership across executive governance, systems integration, and commercial account stewardship. The role is accountable for programs from roadmap definition through operational realization, with a focus on measurable business outcomes.

This is a client-facing position spanning pre-deal solution shaping and post-deal delivery execution. The Director partners with C-suite executives and steering committees, directs multidisciplinary delivery teams and partner ecosystems, navigates regulatory requirements, manages multimillion-dollar portfolio financials, and builds relationships that support client satisfaction and sustainable business growth. The role also champions digital transformation, sustainability initiatives, and cultural change at scale.

Requirements

• At least 15 years of progressive leadership experience directing complex technology projects and programs within a global IT consulting firm, technology professional services provider, or enterprise cloud vendor.
• A track record managing client program portfolios exceeding $100 million in total contract value or $50 million in annual revenue, with direct ownership of margins, revenue realization, and delivery performance.
• Experience leading distributed, cross-functional delivery organizations of 50 to 200 or more professionals across onshore, nearshore, and offshore delivery centers.
• Experience advising C-suite executives, board members, and steering committees, and presenting strategic roadmaps, risk assessments, and executive-level program updates.
• A track record of taking over distressed or troubled customer programs and realigning scope, schedules, and commercials while rebuilding executive trust.
• Domain experience leading complex transformations in heavily regulated industries such as Financial Services, Healthcare, or Public Sector.
• Ability to orchestrate multi-vendor ecosystems, software partners, and client internal teams across interdependent delivery milestones.
• Experience establishing comprehensive program governance frameworks, master delivery schedules, and dependency management systems.
• Expertise in commercial contracting, scope management, contract change control, and price negotiation.
• Proficiency in tracking program health and engineering performance using enterprise business intelligence tools, dashboards, and reporting systems.
• Project Management Professional (PMP) certification or Master's Certificate in Project Management.
• Bachelor's degree in Business, Engineering, Computer Science, or a related technical discipline.

Nice To Haves

• Experience implementing Agile frameworks, Scrum, Kanban, or DevSecOps practices in enterprise-scale service delivery.
• Experience managing commercial contract structures including Fixed-Price Milestone, Time and Materials, Managed Capacity, and Outcome-Based models.
• Familiarity with enterprise program governance and analytics platforms such as Power BI, Tableau, Jira Align, Clarity, or Microsoft Project.
• Working knowledge of hybrid multi-cloud migrations, data platforms, cybersecurity frameworks, and enterprise automation technologies.
• Experience leading contract renegotiations and commercial expansion with senior client stakeholders.
• Program Management Professional (PgMP) certification.
• PRINCE2 Practitioner certification.
• Certified Scrum Master (CSM) or SAFe Program Consultant (SPC) certification.
• Advanced executive education in organizational transformation, strategic leadership, or business management from an accredited institution.

Responsibilities

• Define program vision and success criteria aligned with corporate and customer strategy.
• Provide board-level updates and influence executive decision-making.
• Lead and actively collaborate across all program participants, including where activities are not explicitly contracted.
• Drive multi-million-dollar portfolios across geographies while ensuring compliance with regulatory and contractual obligations.
• Establish risk governance frameworks and oversee mitigation strategies.
• Own program P&L, including budgeting, forecasting, and cost optimization.
• Build trusted relationships with C-suite executives, board members, global regulators, and strategic partners; drive customer satisfaction and strong NPS.
• Champion digital transformation, sustainability initiatives, and cultural change at scale.
• Participate in CxO executive meetings and present program performance, risks, and strategic recommendations.
• Direct distributed, cross-functional delivery organizations and orchestrate multi-vendor ecosystems, software partners, and client teams.
• Establish program governance frameworks, master delivery schedules, and dependency management systems.
• Manage commercial contracting, scope, contract change control, and price negotiation.
• Track program health and engineering performance using business intelligence tools, dashboards, and reporting systems.
• Step into distressed or troubled programs to realign scope, schedules, and commercials and rebuild executive trust.
• Advise executives, board members, and steering committees on strategic roadmaps, risk assessments, and program updates.

Benefits

• Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Eligibility for Kyndryl’s discretionary annual bonus program, based on performance and subject to applicable plan terms; sales-commission-eligible roles participate in a sales commission plan instead.
• Employee learning programs offering access to certification learning, including Microsoft, Google, Amazon, and Skillsoft.
• Company-wide volunteering and giving platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Director