Director, Community Health Center Account Management

AndHealth•Columbus, OH

53d

About The Position

The Director, Community Health Center Account Management is a high-impact, relationship-driven role responsible for managing, optimizing, and growing established Community Health Center (CHC) partnerships. The Director serves as AndHealth’s primary liaison with CHC partners, ensuring integrated specialty care and pharmacy programs meet clinical, operational, and financial objectives and deliver strong patient outcomes. The role owns partnership performance, leads strategic reviews and problem-solving, coordinates internal teams, advocates for partner needs, and maintains accurate records of workflows and decisions. It also supports partnership growth, informs product and service roadmaps with partner feedback, manages contract adherence and renewals, and oversees implementation of new programs.

Requirements

At least 7 years of experience in an account or partner management role, preferably in healthcare.
Strong written and verbal communication skills.
Detail-oriented and analytical.
Strong project management and partner management skills.
Ability to identify and determine root causes of issues and provide solutions suited to partner and business needs.
Willingness to travel up to 20%, with the possibility that travel requirements may vary.

Nice To Haves

Experience in the healthcare sector.

Responsibilities

Serve as the strategic primary point of contact for a portfolio of Community Health Center executive teams and key operational staff.
Own, analyze, and report on partnership performance, translating financial and operational data into clear insights for internal and external stakeholders.
Lead regular business reviews with CHC leadership to discuss performance, share best practices, and align on strategic priorities.
Anticipate and resolve complex operational and programmatic challenges to support seamless delivery and improve partner and patient experience.
Convene and lead cross-functional internal teams, including Product, Implementation, and Clinical, to deliver partnership commitments.
Represent partner needs, issues, and pain points internally and champion continuous improvement.
Maintain real-time records of workflows, decisions, and meeting outcomes to support clarity and transparency across internal teams.
Ensure adherence to partnership agreement terms and facilitate timely renewals and amendments.
Collaborate with the SVP of Partnerships Account Management and other company leads to develop and execute strategies to expand partnerships across CHC networks.
Capture partner feedback, clinical needs, and solution requirements to inform product development and service roadmaps.
Oversee and lead the integration of new programs, ensuring operational and technical readiness for launch.