Managing Director, Account Management (Health)

VML•New York, NY

19h•$125,000 - $235,000•Hybrid

About The Position

VML is seeking an executive client leader and digital transformation strategist to lead a landmark, multi-year direct-to-consumer (DTC) healthcare commerce platform engagement. The Managing Director will serve as the executive business and delivery partner to senior client leaders, overseeing enterprise commerce architecture, digital experience design, and end-to-end platform realization. The role calls for consumer-facing digital and commerce expertise paired with credible healthcare experience, rather than clinical or high-science strategy expertise. The position operates at the intersection of technology, customer experience, engineering, and client partnership. It is accountable for building client trust, maintaining rigorous delivery quality, and driving sustainable business impact. The Managing Director also owns commercial and operational performance for a major engagement, contributes to the development of VML Health’s consumer platform and commerce capabilities, and mentors account management talent. VML is a global creative company and part of WPP. The role follows a hybrid approach, with teams working in the office an average of four days per week. The stated base salary range is $125,000–$235,000 USD, with individual compensation varying according to job-related factors.

Requirements

10–12+ years of progressive client engagement, account leadership, or digital consulting experience, ideally at a digital transformation consultancy or enterprise digital/interactive agency.
Demonstrated experience building, launching, and managing complex commerce and DTC digital platforms.
Prior experience leading business in pharmaceutical, biotech, consumer healthcare, vaccine, or wellness categories.
Working knowledge of platform delivery lifecycles, modern enterprise technology stacks, systems architecture, data integration, and user-centric design methodologies.
A track record of managing and scaling eight-figure accounts and multi-year master service agreements.
Strong team-building and mentorship capabilities, including the ability to lead high-performing, cross-disciplinary teams.
Experience shepherding complex digital commerce platforms from inception through launch and ongoing optimization in consumer-facing environments.
Ability to understand healthcare, life sciences, or consumer health customer journeys and regulatory guardrails, and communicate credibly with senior health-sector leaders.
Ability to bridge business strategy and brand experience with technical ecosystems, including architecture, engineering, headless/composable commerce platforms, marketing technology, and CRM.
Executive presence, negotiation, and presentation skills, with a track record of aligning diverse client stakeholders and internal delivery partners.
Ability to operate at both strategic and delivery-detail levels in streamlined, high-impact team environments.

Responsibilities

Serve as a trusted senior-level advisor to client executive stakeholders, understand DTC business objectives, and align digital, commerce, and platform capabilities with growth goals.
Oversee the strategic direction, operational health, and end-to-end delivery of an enterprise-scale DTC health platform.
Coordinate enterprise technology, systems architecture, software engineering, customer experience, data, and creative teams to align roadmap priorities and deliver work effectively.
Own commercial accountability, profitability, and operational performance for a major multi-year engagement; identify opportunities to expand capabilities and grow the account.
Establish operational standards, governance frameworks, and executive communications to mitigate risk and support platform performance and reliability.
Collaborate with agency leadership and peer Managing Directors to advance VML Health’s consumer platform and digital commerce capabilities.
Model proactive and transparent client leadership and mentor account management talent.
Lead and scale cross-disciplinary teams and account engagements.