Managing Director, Account Management (Health)

VML•Kansas City, MO

8h•$125,000 - $235,000•Hybrid

About The Position

VML is seeking an entrepreneurial, delivery-minded Managing Director, Account Management to lead a landmark, multi-year direct-to-consumer healthcare commerce platform engagement. The role serves as an executive business and delivery partner to senior client leadership, overseeing enterprise commerce architecture, digital experience design, and end-to-end platform realization. It calls for a strong consumer-facing digital and commerce background paired with credible healthcare experience; clinical or high-science strategy expertise is not required. The Managing Director will guide the strategic direction, operational health, and delivery of an enterprise-scale health platform while building trusted relationships with client executives. The position works across technology, systems architecture, software engineering, customer experience, data, and creative teams to deliver business outcomes, maintain quality, and grow the account. It also contributes to VML Health’s consumer platform and digital commerce capabilities and mentors account management talent. The role follows a hybrid approach, with teams working in the office an average of four days per week. The posted base salary range is $125,000–$235,000 USD. Compensation varies based on job-related factors, including location, business needs, responsibility, experience, and qualifications.

Requirements

10–12+ years of progressive client engagement, account leadership, or digital consulting experience.
Demonstrated experience building, launching, and managing complex commerce and direct-to-consumer digital platforms.
Prior experience leading business in pharmaceutical, biotech, consumer healthcare, vaccine, or wellness categories.
Working knowledge of platform delivery lifecycles, modern enterprise technology stacks, systems architecture, data integration, and user-centric design methodologies.
Proven commercial and operational mastery, including experience managing and scaling eight-figure accounts and multi-year master service agreements.
Strong team-building and mentorship capabilities, with the ability to lead high-performing, cross-disciplinary teams.
Superior executive presence, negotiation, and presentation skills, with a track record of aligning diverse client stakeholders and internal delivery partners.
Ability to bridge business strategy, brand experience, and technical ecosystems, including architecture, engineering, headless or composable commerce platforms, marketing technology, and CRM.

Nice To Haves

Experience gained within premier digital transformation consultancies or enterprise digital/interactive agencies.

Responsibilities

Advise client executive stakeholders on direct-to-consumer business objectives and align digital, commerce, and platform capabilities with growth goals.
Oversee the strategic direction, operational health, and end-to-end delivery of an enterprise-scale direct-to-consumer health platform.
Coordinate enterprise technology, systems architecture, software engineering, customer experience, data, and creative teams to align roadmaps and execute delivery.
Own commercial accountability, profitability, and operational performance for a major multi-year engagement.
Identify opportunities to expand capabilities and drive organic account growth.
Establish operational standards, governance frameworks, and executive communications to mitigate risk and support platform performance and reliability.
Collaborate with agency leadership and peer Managing Directors to develop VML Health’s consumer platform and digital commerce capabilities.
Model transparent client leadership and mentor account management talent, fostering creative bravery, empathy, and accountability.