Director, Commercial Support & Administration
About The Position
The Director leads highly specialized business management and development, with direct and indirect supervision of managers and employees. The role is globally accountable for projects and programs, develops and implements strategies and policies, and participates with senior managers in establishing strategic plans and objectives. The position is responsible for planning, budgeting, and maintaining costs, methods, and team employees, and makes administrative and operational decisions within its area of responsibility. The Director may set objectives, review performance, approve employee compensation, and coach employees. The role maintains a team sales quota and serves as the strategic business interface for one or more global accounts. It develops strategies, including pricing and negotiation strategies, to win, protect, and grow business; understands customers’ strategies and direction over a one-to-five-year timeframe; and coordinates strategic account activity globally. The Director works with Sales and Operations teams to align execution with account strategy, leads contract and agreement negotiations, oversees RFQ responses and proposals, and represents Celestica’s business interests with assigned customers. The position may directly manage two to five reports and may require frequent overnight travel and very long working hours for months at a time. This is a remote position with travel as necessary. Candidates may be located near Celestica’s US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon, or California, or near major airports in the Northeast, Southeast, Midwest, or Pacific Coast. Duties are performed in a normal office environment.
Requirements
- Ten or more years of applicable experience.
- At least five years of management or People Leader experience.
- Demonstrated ability as a top-performing sales professional or sales team manager.
- Strong business management skills and a very high level of business acumen.
- Strong leadership and communication skills, including the ability to influence senior management at customer, site, and corporate levels.
- Ability to develop global business strategies.
- Excellent time management and multitasking skills.
- Strong business development, win/win negotiation, contract negotiation, communication, teamwork, and interpersonal skills.
- Ability to resolve conflicts, influence individuals without direct authority, and develop complex account strategies.
- HR and team management skills to manage direct reports in a matrix management environment.
- Background in complex problem management and resolution.
- High computer literacy and proficiency with Microsoft Office applications.
- Bachelor’s degree in a related field, or an equivalent combination of education and experience.
- Duties may require extended sitting and sustained visual concentration on a computer monitor or detailed data, as well as frequent repetitive manual movements such as data entry and computer mouse use.
- Frequent overnight travel may be required; very long working hours for months at a time may be required.
Nice To Haves
- Prior Sales Management experience.
- Experience working with Hyperscaler and Enterprise customers on data management equipment.
- MBA preferred.
Responsibilities
- Maintain minimum revenue accountability through a team sales quota.
- Act as the strategic business interface for one or more accounts globally.
- Understand customers’ overall strategies and direction over a one-to-five-year timeframe.
- Develop strategies and tactics, including pricing strategies, to win, protect, and grow business with customers.
- Develop customer presentations and proposals.
- Provide direction, guidance, and support to Sales and Operations teams to align account strategy and execution.
- Conduct contract and agreement negotiations, including developing and executing negotiation mandates and strategies.
- Ensure RFQ responses and proposals are complete, accurate, on time, and consistent with account strategy.
- Represent Celestica’s overall business interests and conduct customer perception management.
- Advise on execution of contract terms and conditions.
- Perform analysis and qualification and determine new opportunities.
- Coordinate strategic account activity globally.
- Manage, coach, and mentor direct reports; may directly manage two to five reports.
- Participate with senior managers in establishing strategic plans and objectives.
- Plan, budget, implement, and maintain costs, methods, and team employees.
- Set objectives, review performance, approve employee compensation, and coach for improved performance as applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Director
