Administration & Support Assistant

Hilb Group • Ellsworth, ME

10d • Onsite

About The Position

Hilb Group is seeking a motivated, ambitious, well-organized Administration & Support Assistant who can prioritize tasks and work well with a team. This is an in-office position at the agency in Ellsworth, Maine. The role provides administrative, clerical, office, and visitor support, including handling incoming mail and payments, maintaining office supplies and equipment, assisting with meetings and events, and directing calls and visitors.

Requirements

• Minimum high school degree.
• Demonstrated communication and interpersonal skills.
• Basic working knowledge of computer hardware setups and multiline phone systems.
• Strong working knowledge of Microsoft Office products, including Word and Excel.
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry.
• Willingness to pursue training and development opportunities to build knowledge and skills.
• Ability to understand and follow established workflows, procedures, and policies published in the Hilb Employee Handbook.

Nice To Haves

• Familiarity with insurance workflows and processes.

Responsibilities

• Sort, scan, and log incoming carrier and client checks; communicate with team members about payments received.
• Distribute incoming faxes and monitor general office voicemail.
• Order office supplies.
• Assist with organizing meetings and office events, including ordering food or refreshments.
• Manage the postage meter and printer/scanner supplies and maintenance.
• Provide administrative and clerical assistance, including scanning, printing, and mailing.
• Occasionally assist with data processing projects.
• Answer and direct incoming phone calls to appropriate staff.
• Direct and assist customers and other agency visitors.
• Receive, open, sort, and scan incoming mail.
• Sign for deliveries and other services rendered to the agency.
• Maintain the conference room schedule and direct visitors to appropriate rooms.

Benefits

• Company-paid life insurance, long-term disability, and short-term disability.
• Medical, dental, and vision plans, and FSA/HSA plans.
• 401(k) with company match.
• Voluntary benefits including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous paid time off.
• A team of professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED