Administration & Support Assistant

Hilb Group • Keene, NH

3d • Onsite

About The Position

The Hilb Group is seeking a motivated, organized, and team-oriented Administration & Support Assistant for its agency in Keene, New Hampshire. This is an in-office position reporting to the agency. The role provides administrative and clerical support, helps manage incoming mail, calls, payments, deliveries, and visitors, and assists with office supplies, equipment, meetings, and occasional data processing projects. The ideal candidate can prioritize effectively, communicate well, and adapt to evolving software and established procedures.

Requirements

• Minimum high school degree.
• Demonstrated communication and interpersonal skills.
• Basic working knowledge of computer hardware setups and multiline phone systems.
• Strong working knowledge of Microsoft Office products, including Word and Excel.
• Ability to learn and adapt to new and evolving software products relevant to the insurance industry.
• Ability and willingness to pursue training and development opportunities to build knowledge and skills.
• Ability to understand and follow established workflows, procedures, and policies in the Hilb Employee Handbook.

Nice To Haves

• Familiarity with insurance workflows and processes.

Responsibilities

• Sort, scan, and log incoming carrier and client checks; mail checks as needed and communicate with team members about payments received.
• Distribute incoming faxes and monitor the general office voicemail.
• Order office supplies.
• Help organize meetings and office events, including ordering food or refreshments.
• Manage the postage meter and printer/scanner supplies and maintenance.
• Provide administrative and clerical assistance, including scanning, printing, and mailing.
• Occasionally assist with data processing projects.
• Answer and direct incoming phone calls to appropriate staff.
• Direct and assist customers and other visitors to the agency.
• Receive, open, sort, and scan incoming mail.
• Sign for deliveries and other services rendered to the agency.
• Maintain the conference room schedule and direct visitors to appropriate rooms.

Benefits

• Company-paid life insurance.
• Long-term and short-term disability coverage.
• Medical, dental, and vision plans.
• FSA/HSA plans.
• 401(k) with company match.
• Voluntary benefits, including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED