Program Support & Office Administration

ITC Defense Corp.•Lexington Park, MD

12d•$55,000 - $85,000•Onsite

About The Position

The Program Support & Office Administrator is a hybrid role supporting programs and managing day-to-day office operations at ITC Defense’s Lexington Park, Maryland office. The position splits time between work charged directly to program budgets and office management and administration. The role serves as the primary point of contact for guests and visitors to conference rooms, providing a professional and welcoming experience for staff, partners, and visiting stakeholders. The administrator moves between program tasks—including data entry, document formatting, records maintenance, materials preparation, logistics, and correspondence—and office duties such as facilities coordination, supply management, reception, and scheduling. The position requires strong organization, discretion, and customer service. The role is 100% on site during core business hours and requires an active U.S. Secret Security Clearance or the ability to obtain and maintain one.

Requirements

Active U.S. Secret Security Clearance or ability to obtain and maintain one.
Bachelor’s degree from an accredited university or college, or six years of related work experience as a substitute; the posting also lists an associate’s degree or four years of related work experience as a substitute.
Experience in Foreign Military Sales (FMS), logistics, program management, or a technical/business analysis discipline related to acquisition, lifecycle management, analysis, planning, or administrative or office support.
Strong organizational skills and demonstrated ability to manage multiple tasks and shifting priorities.
Excellent interpersonal and customer service skills and a professional, welcoming demeanor.
Strong written and verbal communication skills.
Exceptional attention to detail and personal initiative.
Proficiency with standard office software, such as Microsoft Office or Google Workspace, and calendar/scheduling tools.
Ability to maintain confidentiality and exercise sound judgment.
Reliability and punctuality, with ability to work on site during core business hours.

Nice To Haves

Bachelor’s degree in business administration or a related field.
Experience working for a government contractor or military experience.
Prior experience managing conference room scheduling, reception, or front-of-house responsibilities.
Experience coordinating meeting or event logistics, including audiovisual or technology setup.
Familiarity with office management software or facilities-request systems.

Responsibilities

Complete defined program tasks, including data entry, document formatting, filing, and maintaining program records.
Assist with preparing program materials, reports, and presentations.
Coordinate logistics for program meetings, trainings, and events, including scheduling, room setup, refreshments, and materials distribution.
Support CAC issuance and revocation, NMCI management, and SAAR processing to provision and maintain access.
Provide general administrative support to program teams as directed.
Greet, check in, and direct guests and visitors to conference rooms.
Manage conference room schedules and calendars, resolve booking conflicts, and ensure rooms are ready for meetings.
Coordinate conference room setup and breakdown, including audiovisual equipment, refreshments, and seating.
Maintain the appearance and organization of common areas, conference rooms, and reception spaces.
Order and maintain office and meeting supplies and manage relationships with relevant vendors.
Act as a point of contact for facilities-related issues, including maintenance requests, access, utilities, and limited IT troubleshooting.
Manage incoming and outgoing mail and deliveries.
Support interview and onboarding logistics, including workspace setup, supplies, and access or badges.
Assist with scheduling and calendar coordination for leadership or office-wide events.
Maintain office policies and procedures documentation and recommend workflow improvements.
Exercise discretion when handling sensitive or confidential information related to programs, guests, and staff.
Represent the organization professionally to visitors, funders, partners, and the public.
Perform other duties as assigned.