Director, Client Partner - Commercial Accounts

Conduent•Remote, NJ

1d•$135,000 - $180,000•Remote

About The Position

The Director, Client Partner is responsible for managing and growing assigned commercial accounts as a trusted advisor and strategic partner. The role combines account management and client partnership to drive client satisfaction, retention, and revenue growth, while coordinating with internal delivery, sales, and solution teams to ensure seamless execution and measurable business outcomes. The position has full accountability for forecast accuracy, profitability management, contract compliance, and billing health. It leads client relationships and account strategy, oversees delivery performance and governance, identifies growth opportunities, and manages renewals and commercial processes. The role is remote, with travel as needed to support client relationships and onsite presence.

Requirements

10+ years of experience in Account Management, Client Partnership, or enterprise client leadership roles.
Demonstrated success owning complex accounts end-to-end, including renewals, growth, and delivery performance.
Effective communication with senior executives and internal cross-functional teams.
Understanding of service delivery models, operational governance, and client lifecycle management.
Strategic thinking and ability to solve problems and deliver value-added solutions.
Ability to lead collaborative teams across service delivery, product, and operations.
Ability to navigate contractual terms, service level agreements, and commercial frameworks.
Ability to deliver polished business reviews and executive presentations with confidence.
Bachelor's degree in Business or a related field.
Ability to travel as needed to maintain client relationships and onsite presence.
Ability to own and deliver against key performance metrics, including revenue retention, revenue growth, product expansion, profitability (CM/OM), client satisfaction (CSAT/NPS), RFP invitation rate, and team goal achievement.

Responsibilities

Lead strategic client partnerships and end-to-end account management, including satisfaction, retention, and revenue growth.
Serve as the primary relationship owner and trusted advisor to senior client stakeholders.
Drive account strategy, renewal planning, and expansion opportunities across assigned portfolios.
Build and execute formal account plans covering growth roadmaps, forecast assumptions, and executive communication alignment.
Maintain proactive executive-level engagement with client leadership to drive alignment and identify issues early.
Partner with Delivery to drive performance and oversee execution of contracted services.
Align internal delivery, operations, product, and technology teams with client goals and outcomes.
Partner with Delivery on implementations and onboarding to support successful transitions, outcome realization, and client satisfaction during early-life governance.
Ensure contractual obligations, SLA commitments, and compliance with approved commercial and LOB templates are maintained.
Conduct quarterly business reviews and present business performance, value metrics, and roadmap progress.
Lead account governance, including VOC intake and action planning, financial reviews, and executive-level strategy discussions.
Identify and develop growth opportunities within existing accounts, including upsell and cross-sell strategies.
Manage contract renewals, pricing discussions, and change request processes.
Support account-specific RFPs through solution alignment, commercial scoping, and coordination with Sales and Pricing teams.
Own account profitability (CM/OM), monitor billing accuracy, and ensure timely payment resolution with Finance.
Oversee issue resolution, mitigation planning, and performance escalations.
Serve as the primary commercial and relationship escalation point, working with Delivery to triage and resolve operational issues.
Support transformation initiatives to optimize service delivery and client outcomes.
Contribute to knowledge sharing and best practice development across Client Partner and Account Management teams.
Stay current on industry trends and competitive insights to inform client strategies.
Collaborate with Sales, Marketing, Product, Operations, and Delivery to deliver solutions that exceed client expectations.
Own pipeline, opportunity, and contract data in Salesforce to support accurate forecasting and portfolio health reporting.
Lead and influence multidisciplinary teams to create a One Conduent operating model.
Travel as needed to maintain strong client relationships and onsite presence.
Deliver against key performance metrics, including revenue retention and growth, product expansion, profitability, client satisfaction, RFP invitation rate, and team goal achievement.