Director, Client Leadership

dentsu•New York, NY

5d•$114,425 - $130,000•Hybrid

About The Position

Dentsu Creative is a global creative agency network established in June 2022 and integrated with dentsu’s Media and CXM businesses in approximately 120 countries and regions. The Director, Client Leadership reports to the VP, Account Management and serves as a key leader across a dynamic, growing client portfolio. This role acts as a strategic partner to clients and internal teams, driving integrated marketing initiatives from brief through execution while maintaining high standards of creative and operational excellence. The Director champions strategically and creatively impactful work, builds trusted client relationships, and leads a team of three. The role oversees day-to-day business operations and identifies opportunities to strengthen client outcomes and agency growth. Dentsu’s working approach combines flexibility with in-person collaboration. Employees within commuting distance of a hub office—currently Chicago, metro Detroit, Los Angeles, and New York City—are expected to work in the office three days per week, or two days per week in Los Angeles. Employees outside commuting range may be designated remote depending on the role and business needs, and employees may need to attend an office to meet company or client needs. The annual salary range is $114,425–$130,000, with placement based on factors including relevant experience, knowledge, and skills. Benefits include medical, vision, and dental insurance; life and disability insurance; a 401(k); flexible paid time off; at least 15 paid holidays per year; paid sick and safe leave; and paid parental leave. Dentsu also provides applicable state and local employee leave benefits.

Requirements

8–10 years of integrated agency account management, client leadership, or related experience.
Experience serving as a senior client advisor and leading complex integrated marketing programs.
Demonstrated success managing large-scale projects from concept to execution.
Strong client relationship management skills, including the ability to influence stakeholders and build trust at multiple levels.
Experience leading and mentoring teams, including direct management responsibilities.
Strong understanding of brand marketing, integrated campaigns, and cross-functional agency operations.
Excellent written, verbal, and presentation communication skills.
Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail.
Experience collaborating across creative, strategy, media, production, and project management functions.
Strategic thinking and problem-solving skills.
Client partnership and relationship management skills.
Team leadership and people development skills.
Project and workflow management skills.
Presentation and storytelling skills.
Ability to balance multiple workstreams simultaneously.
Familiarity with AI-enabled productivity tools.

Nice To Haves

Experience within consumer brands, beverage, CPG, or similarly fast-paced categories.
Experience developing or leading integrated shopper marketing initiatives.

Responsibilities

Serve as the primary day-to-day client contact across multiple integrated marketing initiatives and campaigns.
Build and maintain strong client relationships through proactive communication, strategic counsel, and dependable delivery.
Lead teams through strategic development, creative ideation, production, and execution across a variety of projects.
Manage a designated vertical of business, aligning priorities, timelines, budgets, and deliverables with client objectives.
Partner with creative, strategy, production, media, and project management teams to deliver integrated solutions.
Anticipate client and project needs, identifying risks, opportunities, and recommendations proactively.
Develop presentations, facilitate client meetings, and translate feedback into actionable plans.
Oversee account operations, resource planning, and workflow management to support efficient delivery and strong team performance.
Guide and mentor junior team members, including direct reports, and support their development and career growth.
Foster productive partnerships with agency and client stakeholders and contribute to a collaborative, inclusive team culture.
Identify opportunities to expand relationships, grow business impact, and strengthen the agency’s role as a trusted partner.
Deliver high-quality work on fast-moving timelines while maintaining attention to detail and strategic integrity.