Director, Client Growth & Revenue Ops

NoGood•New York City, NY

21h•Hybrid

About The Position

NoGood is seeking a Director, Client Growth & Revenue Ops to join its hybrid NYC team. This newly created role connects the strategist function with revenue, building and running the systems and operating rhythm that support client-business health across pricing and scoping, renewals, upsells, utilization, and retention. The role combines client partnership and marketing expertise with ownership of the operational processes that support growth. The Director will serve as a senior client contact on renewals, expansion, and scope, and will work alongside Client Services leadership on important client matters. They will partner with strategy and growth teams, own the pricing and scoping process, manage renewal and upsell activity, monitor utilization and client health, and create workflows, tools, and reporting that help the business scale while giving leadership visibility into portfolio health and capacity. The position reports to the Senior Director of Growth Marketing & Client Services.

Requirements

Senior client or account management experience at an agency or startup, at senior manager, associate director, or director level.
Marketing or marketing strategy expertise sufficient to participate credibly in client strategy conversations.
Operations experience building a pricing or scoping process.
A track record carrying a renewal and upsell number, or a book of business, directly or indirectly.
A systems and process mindset, with experience using CRM systems and spreadsheets and keeping them clean.
Excellent communication skills and credibility with both client marketing leads and internal leadership.
Familiarity with agency economics, including utilization, blended rates, and scope-based versus retainer pricing models.
Experience with HubSpot, ClickUp, or similar CRM or project management platforms.

Nice To Haves

Background in or exposure to digital, growth, or performance marketing agencies.
Experience at a company that scaled meaningfully, with knowledge of what breaks as a client roster grows and how to address it.

Responsibilities

Serve as a senior point of contact for clients on renewals, expansion, and scope, grounding commercial discussions in strategy and the client relationship.
Join the Senior Director of Client Services and CEO on key client matters, contributing strategic and commercial perspective.
Partner with strategist and growth teams to set client engagements up for success from scoping through delivery.
Build and own the pricing and scoping process.
Run renewal and upsell activity across the client portfolio, carrying a renewal or upsell number directly or indirectly.
Own utilization tracking and the retention CRM, keeping records clean, current, and in use.
Build a client health playbook with early warning signals for churn risk and expansion opportunities.
Draft and negotiate renewal amendments and scope changes, and standardize commercial agreements and templates to speed deal velocity.
Flag commercial risks early, including scope creep, under-priced engagements, and terms that strain client relationships.
Design workflows, tools—including AI-powered solutions—and reporting that support client growth without proportional headcount growth and provide leadership visibility into portfolio health and capacity.