Director, Change Enablement

Acosta•Lewisville, TX

About The Position

The Director, Change Enablement leads the Change Enablement function and enterprise transformation change strategy. The role improves the company’s change enablement standards and builds organizational competency to strengthen adoption, alignment, and engagement while supporting a seamless experience for clients. The Director manages Change Enablement Leads who collaborate with senior leaders, project teams, and cross-functional partners to design and execute change management plans for strategic initiatives. The role also advises executive leaders and transformation teams on organizational impacts, change strategies, stakeholder engagement, communications, and resource planning.

Requirements

At least 10 years of experience in a similar or related role.
Proven experience building and leading high-performing teams.
Experience leading or supporting business transformation programs.
Experience with large-scale organizational employee engagement and change efforts.
Experience designing and executing enterprise-wide communications strategies.
Strong understanding of change management methodologies and practical experience applying them within large organizations.
Ability to develop and execute enterprise change strategies and adoption plans that deliver organizational value.
Deep knowledge of organizational change management frameworks and best practices, including Prosci ADKAR.
Ability to assess organizational readiness and change risk.
Ability to manage stakeholder engagement, sponsorship, communications, training alignment, and resistance management, and to influence others toward a common vision or goal.
Ability to lead multiple complex initiatives simultaneously.
Knowledge of enterprise transformation delivery models, including PMO, Agile, Waterfall, and product-based delivery.
Knowledge of change measurement, adoption analytics, readiness assessments, value realization, and KPI development.
Strong business acumen and strategic thinking skills.
Excellent written and verbal communication skills.
Ability to attend to detail while maintaining a big-picture perspective.
Flexible and adaptable, with the ability to work in ambiguous situations.
Collaborative team player able to work with others.
The job may require moderate physical effort, including lifting materials and equipment weighing less than 15 pounds.
The position involves viewing a computer monitor for more than 30% of the time.
Personal protective equipment may need to be worn.

Responsibilities

Own the enterprise change enablement strategy, aligning it with corporate priorities, transformation objectives, and long-term business goals.
Establish and refine enterprise-wide change enablement standards, methodologies, tools, adoption metrics, and governance practices, and drive consistency across projects.
Oversee organizational readiness and adoption, providing executive-level insights on trends, risks, and opportunities to support decisions and timely interventions.
Lead the enterprise transformation communications strategy in partnership with Corporate Communications.
Partner with direct reports and program leaders to drive adoption, engagement, and business value realization for transformation initiatives.
Develop organizational change capability by equipping leaders, teams, and associates with the skills, knowledge, and practices to lead and sustain change.
Build and develop a high-performing team through clear goals, accountability, development plans, continuous learning, collaboration, and results delivery.
Advise executive leaders and transformation teams on organizational impacts, change strategies, stakeholder engagement, communications approaches, and resource planning.
Demonstrate the value of Change Enablement by connecting adoption outcomes to transformation success, business performance improvements, and realized enterprise investment value.
Manage a team of Change Enablement Leads who work with senior leaders, project teams, and cross-functional partners to design and execute change management plans.