Director, Change Enablement

Acosta • Lewisville, TX

10h

About The Position

The Director, Change Enablement leads the Change Enablement function and drives the enterprise transformation change strategy. The role equips employees to navigate and adapt to strategic business transformations while supporting a seamless experience for clients. It leads and improves Acosta’s change enablement standards and builds organizational capability to improve adoption, alignment, and engagement across the company.

The Director manages a team of Change Enablement Leads who collaborate with senior leaders, project teams, and cross-functional partners to design and execute change management plans that support strategic initiatives. The role also advises executive leaders and transformation teams on organizational impacts, change strategies, stakeholder engagement, communications, and resource planning.

Requirements

• At least 10 years of experience in a similar or related role.
• Proven experience building and leading high-performing teams.
• Experience leading or supporting business transformation programs.
• Experience with large-scale organizational employee engagement and change efforts.
• Experience designing and executing enterprise-wide communications strategies.
• Strong understanding of change management methodologies and practical experience applying them within large organizations.
• Ability to develop and execute enterprise change strategies and adoption plans that deliver organizational value.
• Deep knowledge of organizational change management frameworks and best practices, including Prosci ADKAR.
• Ability to assess organizational readiness and change risk.
• Ability to manage stakeholder engagement, sponsorship, communications, training alignment, and resistance management, and to influence others toward a common vision or goal.
• Ability to lead multiple complex initiatives simultaneously.
• Knowledge of enterprise transformation delivery models, including PMO, Agile, Waterfall, and product-based delivery.
• Knowledge of change measurement, adoption analytics, readiness assessments, value realization, and KPI development.
• Strong business acumen and strategic thinking skills.
• Excellent written and verbal communication skills.
• Ability to be detail-oriented while also focusing on the big picture.
• Flexible and adaptable, including the ability to work in ambiguous situations.
• Ability to work collaboratively as a team player.

Responsibilities

• Own the enterprise change enablement strategy and align it with corporate priorities, transformation objectives, and long-term business goals.
• Establish and refine enterprise-wide change enablement standards, methodologies, tools, adoption metrics, and governance practices, ensuring a consistent approach across projects.
• Oversee organizational readiness and adoption, and provide executive-level insights on readiness, adoption trends, risks, and opportunities.
• Lead the enterprise transformation communications strategy in partnership with Corporate Communications.
• Partner with direct reports and program leaders to drive adoption, engagement, and business value realization for transformation initiatives.
• Develop organizational change capability by equipping leaders, teams, and associates with the skills, knowledge, and practices needed to lead and sustain change.
• Build and develop a high-performing team through clear goals, accountability, development plans, and a culture of continuous learning, collaboration, and results delivery.
• Serve as a trusted advisor to executive leaders and transformation teams on organizational impacts, change strategies, stakeholder engagement, communications approaches, and resource planning.
• Connect adoption outcomes to transformation success, business performance improvements, and realized value from enterprise investments.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed