Director, Cash Management Manager

BNY Mellon • Pittsburgh, PA

3h • $130,000 - $230,000

About The Position

BNY is seeking a Director, Cash Management Manager to join its Payments Enablement Platform Ops team in Pittsburgh, Pennsylvania. The role is an essential part of the Paper Payments Management function and is critical to achieving Paper Payments Operations goals. It oversees large, high-impact, visible, and high-risk projects; helps set functional objectives; and ensures services and activities align with business goals. The position manages workflow, service-level metrics and standards, quality assurance, strategic operational improvements, and customer service. It also coordinates and develops multiple teams, contributes to workforce planning, and develops short- and long-range plans supporting the strategic direction of Paper Payments.

BNY describes itself as a global financial services company using AI and other technologies to collaborate with clients. The company offers competitive compensation, benefits, and wellbeing programs, including paid leave and paid volunteer time. Eligible employees may participate in a 401(k) plan and company-sponsored medical, dental, vision, and basic life insurance plans, subject to applicable plan terms and eligibility.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• 15 or more years of total work experience.

Nice To Haves

• At least 5–7 years of management experience.
• Experience in bank operations.
• Experience leading complex projects.

Responsibilities

• Oversee the direction of large Paper Payments Management projects with significant impact, visibility, and risk, ensuring Senior Management goals are met.
• Help set functional objectives and monitor Paper Payments Management services to ensure activities align with business goals.
• Manage the function’s workflow and develop and manage service-level metrics and standards, ensuring measurements are accurate and aligned with functional strategy.
• Identify and implement strategic initiatives to improve operational efficiency.
• Analyze Paper Payments Management quality assurance processes to improve systems and operations and maintain high-quality services.
• Partner with vendors and industry associates.
• Manage high-priority internal and external customer service needs, align Paper Payments services with customer expectations, and address issues to meet customer needs.
• Coordinate, motivate, and develop multiple teams of Paper Payments staff and resolve significant problems.
• Participate in strategic workforce planning and develop staffing models that provide teams with the resources and capabilities needed to meet work requirements and business needs.
• Develop short- and long-range plans to support the strategic direction of Paper Payments activities.

Benefits

• Competitive compensation and benefits, with wellbeing programs.
• Paid leaves, including paid volunteer time.
• Eligible employees may enroll in a 401(k) plan.
• Eligible employees may participate in company-sponsored medical, dental, vision, and basic life insurance plans.
• Other paid time off benefits, such as vacation and sick time, may be available depending on the position offered.
• Eligible employees may receive an annual discretionary incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Director