Cash Management Specialist

Citizens Alliance Bank • Clara City, MN

6d

About The Position

The Cash Management Specialist coordinates daily support for cash management products and services and assists with customer due diligence. Under the direction of the Cash Management Supervisor, the role sets up, services, and maintains cash management products and responds to verbal and written requests from internal and external sources, resolving customer issues. The position level is based on years of service, education or equivalent experience, knowledge, and skill set.

The specialist supports business customers and bank employees by maintaining customer relationships, setting up and maintaining services, reviewing documentation and files, monitoring product usage and system operations, and troubleshooting technical issues. The role may involve traveling to customer businesses to install equipment and software, training users, and attending trade or industry schools and seminars. Employees are expected to follow bank policies, applicable laws and regulations, including BSA/AML requirements, maintain confidentiality, demonstrate the bank’s core values, and attend work regularly and punctually.

Requirements

• High school diploma or GED.
• Continuing education to maintain job knowledge.
• Three to five years of banking experience.

Nice To Haves

• Three to five years of customer service experience.
• Proficiency in Microsoft Suites.

Responsibilities

• Establish and maintain relationships with business customers related to cash management products and services.
• Set up services for new and existing customers and provide ongoing maintenance for cash management products.
• Review and maintain customer files, monitor product usage, and monitor system operations.
• Travel to customers’ places of business to install equipment and software, provide training and education, and troubleshoot as needed.
• Assist with customer service issues and resolve problems in a timely manner.
• Review cash management documentation for accuracy and track and monitor exceptions.
• Assist with completing required documentation, customer folders, account information, and agreements.
• Provide first-line assistance to customers, bank staff, and vendors in resolving issues.
• Maintain an established level of personal production and actively pursue new cash management relationships.
• Maintain current knowledge of regulations and demonstrate understanding of company policies and procedures.
• Diagnose and troubleshoot technical issues in person, by phone, and by email in an efficient, timely, and professional manner.
• Review setup documentation for accuracy and complete system setup of cash management services for business customers.
• Assist with special, daily, monthly, and annual reporting for cash management products and services.
• Manage difficult customer situations, provide resolutions or additional options, and respond promptly to reasonable customer requests.
• Assist in training customers and bank employees on cash management products and services.
• Maintain confidentiality of sensitive customer and proprietary information.
• Work independently while providing professional and knowledgeable customer assistance.
• Coordinate workflow as a team member.
• Exemplify and follow the bank’s core values.
• Maintain regular attendance and punctuality.
• Travel to trade and industry schools and seminars as needed.
• Comply with applicable federal and state laws, regulations, guidance, and bank policies and procedures, including BSA/AML requirements.
• Perform other duties as assigned and requested.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED