Cash Specialist

Howden • Charlotte, NC

17h • Hybrid

About The Position

The Cash Specialist provides day-to-day Direct Bill processing and reconciliation support, principally for Howden US, with a focus on Health & Benefits and Private Client portfolios. The role ensures carrier and vendor statements are collected, reconciled, and processed accurately and on time; investigates billing and commission discrepancies; monitors aging and unapplied cash; and maintains complete, accurate records within the agency management system. The Cash Specialist works closely with carriers, finance, and operations teams to support accurate commission posting and revenue recognition, transparent reporting, timely escalation, and high-quality stakeholder service.

This position is based in Charlotte, North Carolina, with a hybrid work schedule. It is a permanent, exempt role. The expected base salary range is $80,000–$100,000, with actual salary determined by factors including experience and work location. Employees are also eligible for a discretionary bonus and benefits, subject to eligibility.

Howden describes itself as a global insurance group with employee ownership and 24,000 employees across more than 56 countries. Its culture emphasizes collaboration, diversity, career progression, sustainability, volunteering, and making a positive difference. The company is committed to reasonable accommodations, which may include software, IT or office setup changes, flexible hours, and hybrid working, subject to the position’s requirements.

Requirements

• At least 2 years of experience in Direct Bill, insurance accounting, commission reconciliation, or comparable accounting operations; agency experience is preferred.
• In-depth understanding of the Direct Bill lifecycle, including statement collection, reconciliation, commission posting, aging management, and unapplied cash resolution within an agency management system.
• Ability to execute independently and manage Direct Bill and accounting processes accurately in a fast-paced environment.
• Strong analytical and problem-solving skills, including the ability to interpret and manipulate financial and operational data and identify trends, risks, and solutions.
• Ability to prioritize tasks, resolve issues efficiently, and escalate appropriately.
• Ability to interpret, implement, and consistently enforce policies, procedures, internal controls, and governance requirements.
• Clear, confident verbal and written communication skills, including the ability to translate data into actionable insights and influence outcomes.
• Collaborative approach, with the ability to contribute across functions and support shared objectives.
• Self-motivation, proactive learning, and commitment to continuous improvement.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Nice To Haves

• Hands-on tactical experience with Applied Epic.
• Experience collaborating with offshore or cross-functional partners.
• Experience in an agency environment.

Responsibilities

• Collect carrier and vendor statements and process and reconcile them accurately within agreed timelines, escalating exceptions as needed.
• Reconcile carrier commission statements with agency management system records and ensure commissions are posted and applied to the correct policy and client accounts.
• Investigate and resolve billing, commission, and reconciliation discrepancies in partnership with carriers and internal stakeholders.
• Monitor Direct Bill aging, outstanding balances, and unapplied cash, following up with carriers and internal teams on past-due or at-risk items.
• Maintain carrier portal access and credentials and download statements on schedule to support reconciliation, month-end processing, and reporting.
• Coordinate priorities with offshore reconciliation partners and operations teams to support timely issue resolution.
• Respond to business and customer requirements professionally and with sound judgment, while upholding ethical standards.
• Maintain accurate, up-to-date system records and support Direct Bill accounting operations, KPI reporting, and management information.
• Use data-driven insights to prioritize aging and reconciliation work, identify escalation needs, and clearly communicate risks and progress.
• Support assigned initiatives and contribute to cross-functional process improvement projects.
• Perform and validate account reconciliations with carriers, markets, and clients, identifying, investigating, and resolving issues efficiently and accurately.
• Respond to Direct Bill and account-related inquiries promptly and in line with defined service standards.
• Comply with company policies, procedures, and applicable legal and regulatory requirements.
• Stay informed about legal, regulatory, and market changes relevant to the role and business.

Benefits

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off
• Paid parental leave
• Life insurance
• Disability insurance
• Discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed