Cash Management Specialist

Flagstar Bank • El Segundo, CA

2d

About The Position

The Cash Management Specialist enhances the client experience through proactive fraud prevention, transaction verification, and high-touch service. The role supports the Private and Commercial Bank and works with high-net-worth individuals and large corporate clients, requiring discretion and precision. The specialist collaborates with sales teams to implement products and services, identifies and communicates challenges to internal business partners, and reviews workflows and procedures to keep them aligned with regulatory requirements and technological advancements.

The position provides technical, operational, and product support to Corporate, Commercial, Small Business, and Private Banking clients using Treasury Management services. It includes reviewing client documentation, handling inquiries, resolving service issues, monitoring fraud alerts, investigating suspicious transactions, and ensuring transactions are processed accurately before daily cutoffs. The specialist also contributes to quality control, reporting, process improvements, and other assigned initiatives while adhering to applicable compliance requirements.

Requirements

• High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
• At least 3 years of experience in banking, treasury services, or cash management.
• Strong understanding of wire and ACH processes, fraud prevention, and client onboarding.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and banking platforms.
• Strong knowledge of treasury management products and experience with services such as Remote Deposit Capture, Positive Pay, ACH/Wires, online banking, Cash Vault, Lockbox, and bill pay.
• Operational accuracy and attention to detail.
• Client-centric communication and customer service skills.
• Risk and fraud awareness.
• Ability to collaborate with internal and external clients.
• Ability to deliver accurate results in a deadline-driven environment requiring flexibility and multitasking.
• Strong analytical, problem-solving, organizational, time-management, listening, and interpersonal skills.
• Ability to work independently or collaboratively, manage multiple priorities in a fast-paced environment, and solve practical and complex problems.
• Ability to build and maintain effective stakeholder relationships through clear communication and proactive collaboration.
• Ability to identify client needs and deliver tailored solutions that improve the client experience.

Nice To Haves

• Understanding of FIS, Fiserv, and/or Corporate Connect.
• Treasury Management Payment and Services experience.
• Familiarity with bank operational policies and procedures.

Responsibilities

• Implement cash management services after reviewing client documentation and onboarding requirements.
• Partner with sales teams to provide high-touch support by phone and email.
• Serve as a primary contact for client inquiries about cash management services.
• Coordinate with internal teams to resolve client issues and ensure timely follow-up.
• Maintain detailed records of client interactions and service implementations.
• Increase wire, ACH, and mobile limits at client request.
• Provide technical, operational, and product support to Corporate, Commercial, Small Business, and Private Banking clients using Treasury Management services.
• Work with assigned Sales Officers to deliver white-glove service.
• Review client-submitted documentation for accuracy and compliance.
• Monitor and review fraud alerts related to bill payment activity.
• Investigate suspicious transactions and escalate potential threats according to internal protocols.
• Collaborate with fraud prevention teams to improve monitoring strategies and client protection.
• Ensure transactions are accurately processed and posted before daily cutoffs.
• Identify and resolve discrepancies in a timely manner.
• Support assigned initiatives, reporting, and process improvements.
• Participate in team meetings, training, and cross-functional collaboration.
• Use independent judgment and discretion to make decisions, and analyze and resolve problems.
• Perform special projects and other duties as required.
• Follow applicable regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable laws and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Comprehensive leave program
• Variable incentives, bonuses, commissions, or other awards may be included in total compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED