Cash Management Specialist

Flagstar Bank•El Segundo, CA

4d•$18 - $29•Onsite

About The Position

The Cash Management Specialist enhances the client experience through proactive fraud prevention, transaction verification, and high-touch service delivery. The role supports the Private and Commercial Bank, serving high-net-worth individuals and large corporate clients who require sophisticated service, discretion, and precision. The specialist works closely with Flagstar sales teams to implement products and services, identifies and communicates challenges to internal business partners, and helps ensure a seamless client experience. The role also reviews workflows and updates procedures to align with evolving regulatory requirements and technological advancements. The specialist provides technical, operational, and product support to Corporate, Commercial, Small Business, and Private Banking clients using Treasury Management Services. Responsibilities include reviewing onboarding documents, handling client inquiries, increasing transaction limits when requested, conducting quality-control reviews, monitoring fraud alerts, investigating suspicious transactions, and ensuring transactions are accurately processed before daily cutoffs. The role also supports reporting and process improvement initiatives, follows applicable compliance requirements, and uses independent judgment to analyze and resolve problems.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
At least 3 years of experience in banking, treasury services, or cash management.
Strong understanding of wire and ACH processes, fraud prevention, and client onboarding.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and banking platforms.
Strong knowledge of treasury management products and experience with services such as Remote Deposit Capture, Positive Pay, ACH/Wires, online banking, Cash Vault, Lockbox, and bill pay.
Operational accuracy and attention to detail.
Client-centric communication and risk and fraud awareness.
Ability to collaborate with internal and external clients and deliver results in a deadline-driven environment requiring accuracy, flexibility, and multitasking.
Proven service orientation and excellent customer service skills.
Strong analytical, problem-solving, organizational, time-management, and listening skills.
Ability to work independently or collaboratively and manage multiple priorities in a fast-paced environment.
Ability to solve practical and complex problems.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to foster or support a positive work culture and productive working relationships.

Nice To Haves

Understanding of FIS, Fiserv, and/or Corporate Connect.
Treasury Management Payment and Services experience.
Familiarity with bank operational policies and procedures.

Responsibilities

Implement cash management services after reviewing client documentation and onboarding requirements.
Partner with the sales team to provide high-touch service and support by phone and email.
Serve as a primary contact for client inquiries about cash management services.
Coordinate with internal teams to resolve client issues and ensure timely follow-up.
Maintain detailed records of client interactions and service implementations.
Increase wire, ACH, and mobile transaction limits at client request.
Provide technical, operational, and product support to Corporate, Commercial, Small Business, and Private Banking clients using Treasury Management Services.
Work with assigned Sales Officers to deliver white-glove service.
Conduct quality-control reviews of client-submitted documentation for accuracy and compliance.
Monitor and review fraud alerts related to bill payment activity.
Investigate suspicious transactions and escalate potential threats according to internal protocols.
Collaborate with fraud prevention teams to improve monitoring strategies and client protection.
Ensure transactions are accurately processed and posted before daily cutoffs.
Identify and resolve discrepancies in a timely manner.
Support assigned initiatives, reporting, and process improvements.
Participate in team meetings, training, and cross-functional collaboration.
Use independent judgment and discretion to make decisions; analyze and resolve problems.
Perform special projects and additional duties as required.
Adhere to applicable regulatory and compliance policies, standards, laws, and regulations, and complete required compliance training.