Cash Management Representative

LCMC Health•New Orleans, LA

10d

About The Position

The Cash Management Representative supports LCMC Health’s financial operations by receiving, processing, posting, and reconciling payments and adjustments. The role ensures payments are applied to outstanding balances, investigates billing and unidentified-payment issues, and communicates with patients to help resolve payment matters. The representative works with billing, accounting, and patient services to ensure financial transactions are properly recorded and accounted for, while helping patients navigate financial concerns with professionalism and empathy. The position involves daily posting and reconciliation of electronic and manual payments, retrieving payer remittances, analyzing explanations of benefits, and using electronic posting systems. The representative monitors balancing reports, scans required documents, identifies and reports discrepancies, meets daily deadlines, and contributes suggestions for process improvement. The role also requires adherence to LCMC Health’s mission and values, ethical standards, HIPAA, and facility-specific patient-information guidelines.

Requirements

High school diploma or GED and two years of experience in a healthcare environment, particularly healthcare billing, collections, payment processing, or denial management; alternatively, strong clerical or banking experience is considered.
Ability to pass a basic computer skills test and system-level training.
Knowledge of transaction posting and daily reconciliation processes.
Ability to analyze payer trends and make recommendations.
Ability to work with relative independence in a fast-paced environment.
Strong organizational and time-management skills.
Attention to detail and transaction accuracy.
Problem-solving and inductive-reasoning skills, including the ability to develop creative solutions for operational inefficiencies.
Strong communication skills and ability to work effectively with a wide variety of people in individual and team settings.
Analytical and mathematical skills for calculations, remit-code analysis, account transfers, reconciliation, and related functions.
Ability to handle multiple tasks simultaneously.
Initiative in identifying problems, developing resolutions, and implementing change.
Leadership, conflict-resolution, and customer-service skills.
Strong writing and communication skills.
Comfort with computer systems.

Responsibilities

Perform daily cash posting and reconcile electronic and manual payments.
Retrieve payer remittances from various websites for posting.
Use knowledge of electronic system posting logic.
Assist in evaluating payment-posting opportunities for 835 and EFT/ERA processing.
Analyze paper EOBs to ensure accurate posting of payments and adjustments.
Investigate unidentified payments and ensure they are applied to the appropriate accounts.
Run and analyze balancing reports to verify accurate posting.
Scan required cash-posting documents into the electronic document system.
Suggest process improvements as appropriate.
Identify and report balancing issues to the department supervisor.
Meet payment research and application deadlines and daily goals.
Provide professional customer service when interacting with staff.
Act in accordance with LCMC Health’s mission and values and serve as a role model for ethical behavior.
Follow federal and state regulations and facility-specific guidelines for protecting patient information, including HIPAA.