Cash Management Representative

LCMC Health

11d

About The Position

The Cash Management Representative supports LCMC Health’s financial operations by receiving, processing, reconciling, and posting payments and adjustments. The role ensures payments are applied to outstanding balances, researches billing and payment issues, and communicates with patients to help resolve payment matters. The representative works with billing, accounting, and patient services so financial transactions are properly recorded and accounted for, while providing professional and compassionate service to patients.

Requirements

High school diploma or GED and two years of experience in a healthcare environment, particularly healthcare billing, collections, payment processing, or denial management; strong clerical or banking experience may also be considered.
Pass a basic computer skills test and complete system-level training.
Knowledge of transaction posting and daily reconciliation processes.
Ability to analyze payer trends and make recommendations.
Ability to work with relative independence in a fast-paced environment.
Strong organizational and time-management skills.
Attention to detail and transaction accuracy.
Problem-solving and inductive reasoning skills, including the ability to develop creative solutions to operational inefficiencies.
Highly developed communication skills and ability to work effectively with a wide variety of people in individual and team settings.
Analytical and mathematical skills to perform calculations, analyze remit codes, transfer account reconciliation, and other functions.
Ability to handle multiple tasks simultaneously.
Initiative in identifying problems, developing resolutions, and implementing change.
Leadership, conflict-resolution, and customer-service skills.
Exceptional writing and communication skills.
Comfort with computer systems.

Responsibilities

Perform daily cash posting and reconciliation of electronic and manual payments.
Retrieve payer remittances from various websites for posting.
Apply knowledge of electronic system posting logic.
Assist in evaluating payment-posting opportunities for 835 and EFT/ERA processing.
Analyze paper EOBs to ensure accurate posting of payments and adjustments.
Investigate unidentified payments and ensure they are applied to the appropriate accounts.
Run and analyze balancing reports to ensure accurate posting.
Scan required cash-posting documents into the electronic document system.
Suggest process improvements as appropriate.
Identify and report balancing issues to the department supervisor.
Meet daily goals while managing time constraints and deadlines for payment research and application.
Provide excellent customer service and professionalism when interacting with staff.
Act in accordance with LCMC’s mission and values and serve as a role model for ethical behavior.
Follow federal and state patient-information protections, including HIPAA, and facility-specific guidelines.