Director Case Management & Social Work

Mass General Brigham•Cambridge, MA

8d•$180,898•Onsite

About The Position

The Director Case Management & Social Work oversees and manages case management services to coordinate patient care efficiently across departments. The role develops strategies to enhance care delivery, optimize patient outcomes, and ensure compliance with regulatory and hospital standards. It collaborates with clinical teams to facilitate patient transitions and improve resource utilization. This position requires patient care.

Requirements

Bachelor’s degree in Nursing, Social Work, Healthcare Administration, or a related field is required; a master’s degree in a related field is preferred.
Five to seven years of case management or care coordination experience required.
Three to five years of management or leadership experience required.
Strong leadership and team management abilities, with a focus on staff development and performance management.
Proficiency in case management principles and discharge planning, with knowledge of care coordination strategies.
Excellent communication and collaboration skills, including the ability to work across departments and disciplines.
Analytical skills to monitor data, evaluate outcomes, and identify opportunities for improvement.
In-depth knowledge of healthcare regulations, patient rights, and compliance standards.
Experience cannot be accepted in lieu of a degree.

Nice To Haves

Licensed Independent Clinical Social Worker (LICSW) state license.
Occupational Therapist state license.
Registered Nurse (RN) state license.

Responsibilities

Lead and manage the case management department, ensuring patient care coordination is effective and patient centered.
Develop and implement case management policies and procedures aligned with hospital standards and regulatory requirements.
Collaborate with physicians, nursing, and ancillary teams to facilitate patient care transitions, discharge planning, and follow-up care.
Oversee the development and use of individualized, current care plans that meet patients’ needs.
Monitor and evaluate patient outcomes and resource utilization to ensure quality care and cost-efficiency.
Manage staff recruitment, training, and performance evaluation.
Ensure compliance with federal, state, and local regulations related to case management and discharge planning.
Analyze case management data and trends to develop strategies for improving patient care and operational efficiency.