Medical Social Work Case Manager

Harvard University • Cambridge, MA

1d • Onsite

About The Position

The Medical Social Work Case Manager supports Harvard University Health Services (HUHS) patients and their families in coordinating medical, social, emotional, insurance, and vocational services related to illness or injury. The role conducts psychosocial assessments in person or by telephone and develops comprehensive outpatient care plans to promote safe, effective, and timely care.

The position collaborates with clinicians, support staff, community agencies, and other healthcare professionals; provides patient and family support; and documents assessments, plans, interventions, and updates in the electronic medical record. It applies case-management principles to promote cost-effective, high-quality, continuous care and participates in quality assurance and performance-improvement activities.

The case manager uses age-responsive, accessible, patient-centered, culturally humble, and inclusive practices. They adapt communication and care to individual needs, promote patient autonomy and safety, incorporate patient-defined goals and preferences, and protect privacy, dignity, and confidentiality. The position is fully on-site at a Harvard or Harvard-designated location and is scheduled for 32 hours per week, Monday through Friday between 8:00 a.m. and 5:00 p.m.; flexible scheduling may include four 8-hour days.

Requirements

• Master’s degree.
• At least 5 years of relevant work experience.
• Licensed Independent Clinical Social Worker or LCSW with a current Massachusetts license.
• Knowledge of Microsoft Office Suite and intermediate Excel skills.
• Excellent organizational, analytical, problem-solving, and interpersonal skills.
• Strong communication, collaboration, organization, and clinical assessment skills.

Nice To Haves

• Experience in a hospital or healthcare setting.
• Knowledge of discharge planning and care coordination.

Responsibilities

• Coordinate patient care with physicians, nurses, support staff, community agencies, and other healthcare professionals.
• Communicate regularly with treating clinicians about patient concerns, progress, and clinical updates.
• Support patients and families with medical, social, emotional, insurance, and vocational needs.
• Conduct psychosocial assessments in person or by telephone and develop comprehensive outpatient care plans.
• Document assessments, care plans, interventions, and updates accurately and promptly in the electronic medical record.
• Apply case-management principles to promote cost-effective, high-quality, and continuous care.
• Consult with the manager regarding clinical, legal, ethical, and risk-management issues.
• Participate in quality assurance and performance-improvement activities in accordance with HUHS standards.
• Adapt communication, written materials, technology, and care environments to accommodate individual accessibility and other needs.
• Promote patient autonomy, independence, safety, and optimal functioning while assessing the need for family, caregiver, or other support involvement.
• Assess patients’ ability to understand, participate in, and manage identified concerns; involve appropriate supports consistent with consent, confidentiality, and applicable requirements.
• Provide individualized, equitable care across differences and incorporate patient-defined goals, strengths, preferences, values, and lifestyle considerations into care planning and referrals.
• Protect patient privacy, dignity, and confidentiality and tailor interventions to each patient’s needs, capacity, support system, and expressed wishes.

Benefits

• Generous paid time off, including parental leave.
• Medical, dental, and vision health insurance coverage starting on day one.
• Retirement plans with university contributions.
• Wellbeing and mental health resources.
• Support for families and caregivers.
• Professional development opportunities, including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level