Medical Social Work Case Manager

Harvard University • Cambridge, MA

2d • Onsite

About The Position

The Medical Social Work Case Manager supports Harvard University Health Services (HUHS) patients and their families in coordinating medical, social, emotional, insurance, and vocational services related to illness or injury. The role conducts psychosocial assessments in person or by telephone and develops comprehensive outpatient care plans to support safe, effective, and timely care.

The case manager collaborates with clinicians, staff, community agencies, and other healthcare professionals; communicates regularly with treating clinicians; documents assessments and interventions in the electronic medical record; and applies case management principles to promote cost-effective, high-quality, continuous care. The position also consults with the manager on clinical, legal, ethical, and risk-management issues and participates in quality assurance and performance-improvement activities.

The role uses age-responsive, accessible, patient-centered, culturally humble, and inclusive practices. It adapts communication and care to patients’ individual needs, promotes autonomy and safety, incorporates patient-defined goals and preferences, and protects privacy, dignity, and confidentiality.

Requirements

• Master’s degree.
• Minimum of 5 years of relevant work experience.
• Knowledge of Microsoft Office Suite and intermediate Excel skills.
• Excellent organizational, analytical, problem-solving, and interpersonal skills.
• Strong communication, collaboration, organization, and clinical assessment skills.
• Licensed Independent Clinical Social Worker or LSCW with a current Massachusetts license.

Nice To Haves

• Experience in a hospital or healthcare setting.
• Knowledge of discharge planning and care coordination.

Responsibilities

• Collaborate with physicians, nurses, support staff, community agencies, and other healthcare professionals to coordinate patient care.
• Communicate regularly with treating clinicians regarding patient concerns, progress, and clinical updates.
• Provide patient and family support related to medical, social, emotional, insurance, and vocational needs.
• Document assessments, care plans, interventions, and updates accurately and promptly in the electronic medical record.
• Apply case management principles to promote cost-effective, high-quality, and continuous care.
• Consult with the manager regarding clinical, legal, ethical, and risk-management issues.
• Participate in quality assurance and performance-improvement activities in accordance with HUHS standards.
• Adapt communication, written materials, technology, and care environments to individual sensory, cognitive, mobility, developmental, literacy, language, and accessibility needs.
• Promote patient autonomy, independence, safety, and optimal functioning while assessing the need for family, caregiver, or other support involvement.
• Assess patients’ ability to understand, participate in, and manage identified concerns, involving appropriate supports consistent with consent, confidentiality, and applicable requirements.
• Practice cultural humility and provide individualized, equitable care across differences in identity and circumstances.
• Incorporate patient-defined goals, strengths, preferences, values, and lifestyle considerations into care planning, referrals, and resource selection.
• Protect privacy, dignity, and confidentiality and tailor interventions to each patient’s needs, capacity, support system, and expressed wishes.

Benefits

• Generous paid time off, including parental leave.
• Medical, dental, and vision health insurance coverage starting on day one.
• Retirement plans with university contributions.
• Wellbeing and mental health resources.
• Support for families and caregivers.
• Professional development opportunities, including tuition assistance and reimbursement.
• Commuter benefits, discounts, and campus perks.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level