Dir, Field Business Process Consulting

CDK Global • Austin, TX

12d

About The Position

The Director, Business Process Consulting is a senior leader within CDK’s Consulting organization. The role leads a high-performing team of consulting professionals and is accountable for revenue growth, profitability, productivity, delivery quality, customer satisfaction, talent development, and strategic growth initiatives. The position combines strategic leadership with hands-on execution, developing the organization and identifying growth opportunities while maintaining discipline around results.

The Director oversees consulting business performance and delivery, builds trusted relationships with customers and executive stakeholders, and partners across CDK—including Finance, Sales, Professional Services, and Product—to achieve business objectives. The role also develops managers and consultants, supports new and recurring-revenue services, and establishes operating practices that improve efficiency, scalability, and the customer and consultant experience.

Requirements

• 10+ years of progressive leadership experience in consulting, professional services, automotive retail, SaaS, technology, or a related industry.
• Bachelor’s degree or equivalent experience.
• 6+ years of people leadership experience.
• Experience leading managers and geographically dispersed professional teams.
• Strong financial and business acumen, including experience managing revenue, profitability, productivity, and operational KPIs.
• Demonstrated ability to build high-performing teams and develop leaders.
• Success managing complex customer relationships and executive-level stakeholders.
• Strong understanding of consulting and professional-services delivery models.
• Experience partnering with Sales to develop opportunities and grow customer relationships.
• Ability to translate strategy into execution and measurable business outcomes.
• Strong communication, presentation, negotiation, and executive-presence skills.
• Legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

Nice To Haves

• Automotive retail and/or dealership operations experience.
• Automotive consulting experience.
• Experience with change management or transformation.
• Experience as a leader of leaders.

Responsibilities

• Own and drive performance against Consulting revenue, margin, productivity, and operational targets.
• Monitor business performance, capacity, utilization, pipeline, and delivery forecasts; identify risks and opportunities and develop action plans.
• Partner with Finance, Sales, Professional Services, Product, and other CDK organizations to achieve business objectives.
• Identify opportunities to expand Consulting revenue through new services, customer relationships, and cross-functional initiatives.
• Ensure consistent, high-quality consulting delivery and establish accountability for customer outcomes, delivery excellence, and measurable business impact.
• Build trusted relationships with key customers and executive stakeholders, and support teams through complex engagements and escalations.
• Promote a customer-first culture focused on measurable value and long-term relationships.
• Lead, coach, and develop Consulting managers and professionals; set performance expectations and foster accountability, collaboration, continuous improvement, and high performance.
• Develop future leaders and succession and career-development opportunities; attract, retain, and develop consulting talent.
• Partner with Sales and other CDK teams to identify and develop Consulting opportunities and evolve offerings in response to customer needs, market trends, and CDK priorities.
• Support development, launch, and scaling of new consulting services and recurring-revenue opportunities.
• Encourage consultants to identify opportunities across CDK’s portfolio and generate referrals and expansion opportunities.
• Translate strategic priorities into operating plans and measurable execution.
• Manage billable productivity, resource utilization, capacity, scheduling, and delivery; use data and performance metrics to improve results.
• Establish consistent operating rhythms and continuously improve processes, efficiency, scalability, and the consultant and customer experience.

Benefits

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401K matching program.
• Tuition reimbursement.
• Annual performance bonus and/or other applicable incentive compensation plans may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Director